Service Management Program

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14 more days to go until Christmas!

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International ICT Awards Philippines launched on its 10th anniversary Canadian Chambers of Commerce Philippine President Julian Payne (second from left) shakes hand with Information Technology and Business Process Association onf the Philippine (IBPAP) President Jomari Mercado after formally launching the International ICT Awards 2015 on its 10th anniversary at the Marriott Hotel in Pasay City yesterday. With them are Canadian Chambers of Commerce Philippines Executive Director CoraDela Cruz (left) and Globe Telecom, Inc. Enterprise Group Vice President Dion Asencio. The annual award recognizes contributors to excellence in the ICT industry. Winners will be honored on March 22, 2016. (Photo credits Kevin Dela Cruz) Source: Manila Bulletin

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Accenture wants women to form 40% of its workforce

Accenture, IT consulting and services firm, said it wants to grow the number of woman employees in the company to 40 per cent, globally, by 2017, and ensure that, both, men and women are compensated ‘fairly and equitably’. Pierre Nanterme, chairman and CEO, Accenture , said gender equality was an essential element of an inclusive workplace. Read more at: http://www.business-standard.com/article/companies/accenture-to-hire-more-women-and-focus-on-equality-in-salaries-worldwide-115112100348_1.html

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Philippines seen to be $1T economy by 2030 THE Philippines is projected to become a $1-trillion economy by 2030, with the information technology-business process outsourcing (IT-BPO) and remittances from abroad as main drivers, said an international analytics firm. Rajiv Biswas, IHS Global Insight chief economist for Asia-Pacific, estimated that the Philippines, with a gross domestic product of about $292 billion, has the potential to become a $695-billion economy by 2025 and over a $1-trillion economy by 2030. Read more: http://www.sunstar.com.ph/manila/business/2015/12/04/philippines-seen-be-1t-economy-2030-445150

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PH enomomy grew 6% in Q3

Our Website: www.servicemanagementprogram.ph Follow us Facebook: www.facebook.com/ServiceManagementProgram G+: www.plus.google.com/u/2/105844238103781984145 ...

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Do you have a goal?

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BPOs eye ‘next wave cities’ THE IT and Business Process Association of the Philippines (IBPAP) has identified 10 prospective locations which can serve as alternative sites for outsourcing companies looking to further expand or set up their operations in the country. These cities, which will be part of a new list of Top 10 Next Wave Cities, are expected to benefit from an estimated revenue generation of as much as $25,000 a year per full time employee (FTE), IBPAP chair Danilo Sebastian L. Reyes said on the sidelines of the US-Asia-Pacific Economic Cooperation Business Coalition forum Tuesday. Read more: http://business.inquirer.net/202763/bpos-eye-next-wave-cities

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Information-tech services industry sees at least 20-percent growth this year

The information-technology (IT) services industry, a subsector under the information technology and business- process outsourcing (IT-BPO) industry, is poised to notch at least a 20-percent growth this year on the back of continued growth of IT-BPO firms and an increase of local technology start-ups. Jonathan de Luzuriaga, president of the Philippine Software Industry Association (PSIA), also said he sees the subsector to increase its employees, from the current count of almost 88,000 full-time workers to breaching the 100,000 mark by the end of the year. Read more at: http://www.businessmirror.com.ph/information-tech-services-industry-sees-at-least-20-percent-growth-this-year/

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Labor supply main constraint to BPO growth in PHL regions DAVAO CITY -- The city’s business process outsourcing (BPO) industry is expected to continue its robust growth in the next few years but its sustainability will largely depend on the availability of qualified manpower. “Davao City is the largest recipient of tenants in the call center industry in 2014 and it will probably continue in the next years,” said David Leechiu, a property consultant and former country chief of Jones Lang La Salle, a professional services and investment management company specializing in real estate. Data from the Information Technology and Business Process Association of the Philippines show there are around 33,000 BPO full-time equivalent workers in the city as of 2014. Read more: http://www.bworldonline.com/content.php?section=Economy&title=labor-supply-main-constraint-to-bpo-growth-in-phl-regions&id=118353

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"Unity is strength... when there is teamwork and collaboration, wonderful things can be achieved.

Mattie Stepanek

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BPO firm to open Bataan office Multinational business process outsourcing firm Genpact Ltd. will open its third site in the country in Bataan next year after it signed a memorandum of agreement Thursday with the city and provincial governments. Genpact will be the first business process management and technology services provider in the province. It will operate at the third level of Starmall Prima Bataan in Balanga City. Dan Reyes, Genpact country manager, said they will start operating in June 2016 with 300 seats for around 500 people. “Hopefully, we will expand to more than a thousand people,” he said. Genpact employs 5,000 in Alabang, Muntinlupa and Quezon City, its first two campuses in the Philippines when it set up operations here in 2006. Read more: http://www.manilatimes.net/bpo-firm-to-open-bataan-office/227719/

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Information-tech services industry sees at least 20-percent growth this year The information-technology (IT) services industry, a subsector under the information technology and business- process outsourcing (IT-BPO) industry, is poised to notch at least a 20-percent growth this year on the back of continued growth of IT-BPO firms and an increase of local technology start-ups. Jonathan de Luzuriaga, president of the Philippine Software Industry Association (PSIA), also said he sees the subsector to increase its employees, from the current count of almost 88,000 full-time workers to breaching the 100,000 mark by the end of the year. Read more: http://www.businessmirror.com.ph/information-tech-services-industry-sees-at-least-20-percent-growth-this-year/

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Can you think of a word this image suggest? Starts with T.

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BPO firm ADP expands PH operations with new site in Alabang US-based ADP, a provider of business outsourcing and human capital management (HCM) solutions, will be opening a new site at Aeon Centre in Filinvest, Alabang, Muntinlupa City. This is ADP’s second Philippine site, the first one being located at the Glorietta 2 Corporate Centre, Makati City. With the increase of both services and clients, the expansion will bring ADP Philippines’ capacity close to 4,000 seats. Read more: http://newsbytes.ph/2015/05/14/bpo-firm-adp-expands-ph-operations-with-new-site-in-alabang/

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TRUE LEADERS DON'T CREATE FOLLOWERS, THE CREATE MORE LEADERS

Tom Peters 

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