PROBLEM SOLVING: WHAT ARE THE REAL ISSUES INVOLVED?
Abraham Maslow, famous for his theory of the “Hierarchy of Human Needs”, also had this to say about problem solving: “If you only have a hammer, you tend to see every problem as a nail”. No manager has only one tool in their kit, although I have known a few who seemed to love the hammer. I have also known quite a few managers — tools aside — who have had considerable difficulty sorting out…















