Holding Out for a Hero
I’m so proud of myself, I finished a 12 Days of Killervibe prompt at the last minute!
Holding Out for a Hero
Caitlin pinched the bridge of her nose, breathing out against the burn in her eyes. No matter how she juggled the numbers, they always came out red in the end.
"Dammit, Daddy," she muttered.
The bell over the door jingled, and she jerked her head up, pasting a bright retail smile on her face. "Welcome to Jack Frost Toys!" she called out, quickly minimizing the accounting software. "Are you looking for anything specific?"
Usually they weren't. Usually, they came in, wandered around a little bit, and left. If she was lucky, they bought something before they left.
But the man standing just inside the door, snow dusting his hat and shoulders, said, "Yeah, please, I'm begging you. You're my only hope."
She cocked her head and guessed, "A . . . Star Wars toy?" There wasn't any particularly hot Star Wars toy this year that she was aware of, and she followed every toy blog and website she could find.
He laughed, tugging his gloves off and shoving them in his pocket. "No, just a desperate nerd looking for a Puffy Penguin. My niece is three and she watches the show on repeat. I know Leo Lion is like the hot toy this year, but Maya knows what she wants. For her it's Puffy or nothin', and I couldn't tell if you had any from your website so I came down here just in case and please?" He widened his eyes at her. "Please."
Her heart melted. One of the best things about this store was seeing children find their new best friend. Second on that list was adults who cared enough about the children in their life that they moved heaven and earth to find, not just the latest hottest toy, but the toy that was just right.
She slid off her stool. "I've got some ZooFriends toys right over here. We're sold out of Leo, of course -" Everywhere was sold out of Leo. "But I've got Puffy in a variety of styles."
"Oh my god," he breathed, snatching a Puffy Penguin stuffie off the shelf and holding it as if it were the Holy Grail. "You've got them all. Elly and Slowpoke and Skyhigh - " He stared at the elephant, sloth, and giraffe toys lined up next to the penguins.
She smiled brightly. "Now this one says phrases from the show, but this one is a lot huggier if you ask me -"
"I'll take them both," he said, grabbing the talking Puffy. "Holy shit. Nowhere has ZooFriends anymore. How do you?"
She bit her lip. "Lucky, I guess." She stepped away and grabbed one of the plastic hand baskets printed with the store logo. "Would you like a basket?"
He took it. "Really? Because it's three in the afternoon on the first Saturday of December. A toy store should be wall-to-wall. Where is everybody?"
She turned away. "Amazon," she said. "Walmart. Websites, chain stores -" She shrugged and tried to laugh. "The plight of the modern small business owner. Is there anything else I can help you find?"
"I'll keep looking around," he said, studying the shelf. "So you're the owner?"
She nodded. "This store has been in my family for five generations."
He almost dropped the basket. "Five - Did they even have toys that long ago?"
"Oh, toys have been around as long as humans have had childhood! Did you know they've found marbles in Egyptian tombs? And dolls in archaeological digs. Toys are how children learn about the world, and how they start to decide their identities and practice interactions with others! They . . ." She trailed off, blushing. "Sorry, my major was psychology and I did my senior thesis on the role of play in early childhood development."
He held up a hand. "Hey, I'm the last person to shame anybody for nerding out. That's pretty awesome. You're in the right business."
"For right now, anyway," she murmured.
"What?"
She smiled brightly. "I don't suppose you have any more nieces or nephews that need Christmas presents?"
He studied her for a moment. "Do you have any action figures?"
"Collectible or to play with?"
"Collectible?" he said hopefully.
She led him down the aisle and to the back wall. His eyes went wide. "Oh my god, you've got Max Mercury, black series." He grabbed it off the wall. "And Brainiac? This is a great section!"
She smiled. "My dad invested in these because he was hoping to bring in the collectors."
"Well, he made good choices." He picked the Braniac from its spot and turned it over in his hands, studying it closely.
She left him to it and went back to the counter. She didn't feel like agonizing over the accounts when he was still here, so she cleaned the counter, dusted the book corner, and rearranged the ZooFriends shelf to fill in the empty spots he'd left when he took the two Puffy toys.
After half an hour, he came up to the counter with an overflowing basket, most of it action figures. With her heart singing the song of small business owners, she scanned them briskly. His purchases came out to well over two hundred dollars. It was a drop in the bucket of her costs, of course, but it was a bigger drop than most.
He handed her his credit card without a wince. When she ran it, his name popped up on her screen. She handed it back with the receipt. "Here you go, Mr. Ramon."
"Cisco," he said. "Please. Mr. Ramon is my pop."
"Cisco," she said. "I can wrap these if you want."
"Just the Puffys," he said. "The action figures are for me."
She grinned at him and selected a print of happy reindeer to wrap the stuffed animals. "Naturally."
He laughed self-consciously. "I'm not sure whether to be insulted or not. I promise I'm a grown-up man."
"Of course you are," she said, hands busily folding and taping. A really nicely grown-up man, too. She battled back her blush and hoped he hadn't noticed. "But I'll never look down on any adult who still likes toys."
"Well, sure, that's a good hundred and fifty dollars of my total."
"There's that," she acknowledged, setting aside the first perfectly wrapped box and picking up the second. "But toys are important to children's imaginations. And children grow into adults, who still need their imaginations." She nodded at the Max Mercury he held. "I don't think any of us ever really outgrow the desire to be someone's hero."
"Well," he said, "you're my hero today."
She met his eyes and felt the blush rise again. "Thank you."
He grinned and accepted the bag with the two wrapped presents inside. "And come Christmas morning, I'll be Maya's hero."
She smiled. "She's lucky to have an uncle doing his best to find her the perfect present. I'm glad you came by today."
"Yeah, well, it was coming out here or spending a hundred and seventy-five dollars on eBay and hoping like hell it made it here in time." He fiddled with his wallet. "I really don't mean to be that guy, but your website is . . ."
Her face went hot and she made a business of putting away the scissors and the tape and rolling up the rest of the wrapping paper. "Archaic?"
"I was going to say behind the times," he said tactfully. "If you had web ordering, you'd be sold out of ZooFriends and a whole bunch of other stuff."
"I know," she said. "But I really haven't had the time to get a good system set up since I took over the store. I need inventory software that integrates with ecommerce and for that I need technical skills, money, and time, and I don't have any of those."
He leaned on the counter. "You don't have to tell me, but how did it get this bad? You clearly love this place and I really don't feel like you would have let it fall behind like this if you had a choice."
She chewed her lip. "My dad died in September."
Sympathy spread over his features. Not the plastic, practiced sympathy she'd seen so often, but real compassion. "I'm sorry. Was he sick?"
"He had MS," she said. "He'd had it since I was ten, and he'd always kept on top of his medication and his therapy and everything. So - " She looked down at the perfectly clean counter and wiped it off again. "So when I was away at school and he told me he was doing fine, I believed him."
"He wasn't doing fine," Cisco guessed.
She shook her head. Tears burned in her eyes again. "It probably started small. Just little things falling through the cracks. Then the cracks got bigger, more things fell through. . . ."
He nodded. "They tend to do that."
"Mhm. Then last spring, he had an assistant manager who embezzled a lot of money - "
"What!"
"They caught him!" Caitlin assured him. "But most of the money was gone, and the stress of that just sent my dad's health into a tailspin. I'd just graduated so I moved back home to take care of him."
"And I'm gonna guess you were so wrapped up in that, you didn't even realize what was going on with the store until you took over."
She sighed. "Got it in one." She mustered up a smile. "I didn’t mean to dump that on you. It's bad now, but things will come around. They always do. The holidays are the best time of year to be a toy seller."
"Yeah," he said. "They sure are." He smiled back and gathered his purchases. "I'll tell people about this place."
"Great," she said. "Here's my card, by the way."
"Caitlin Snow," he read off the little rectangle of cardstock.
"That's me. Let me know if you have any particular collectibles you'd like me to obtain."
"Hmm?" He was looking at his phone. "Uh, yeah, if I think of any, I'll give you a shout. Merry Christmas."
"Merry Christmas," she echoed, watching him leave. The jingle of the bell over the door echoed in the toy store's emptiness.
**
Walking back around the building to his car, Cisco snapped a pic of the business card Caitlin Snow had given him. Then he dialed a number on his phone and wedged it between his shoulder and his ear as he pulled on his gloves. "Hey, Iris? Got a moment?"
"Hi, Cisco. Half a moment. My editor's breathing down my neck again about finding some heartwarming story to fill up Sunday space."
"Yeah, I remember you mentioning that. What would you say to a struggling fifth-generation local toy store owner who just took over the business after her dad's death, carries everything from ZooFriends stuffies to high-end collectibles, and knows toys backwards and forwards?"
Iris paused and he could practically hear the gears clicking. "Tell me more."
**
A week before Christmas, Cisco finally found a good excuse to drop by Jack Frost Toys again. With the name of a rare collectible action figure in his pocket, he turned into the parking lot and found it jam packed. He finally managed to wedge his little car into a space half on the gravel and climb out.
This was a good sign, right?
When he walked in the front door, the girl behind the counter wasn't Caitlin. "Welcome to Jack Frost Toys!" she called out before returning her attention to the grandma-looking lady at her counter. "We absolutely do gift certificates. How much would you like that for?"
The place was transformed. There was no other word for it.
When he'd come in the last time, it had been neat and bright and colorful, but empty and somehow sad. Now there were people in every aisle, voices ringing off the rafters. He cut down the doll aisle and almost stepped on a kid sprawled out on his belly, leafing through a colorful picture book. A little girl was staring at the Barbies as if she were deciding the fate of nations. A couple of moms were talking to each other over the Lego sets.
"It's just such a cute little place! It was getting so run-down there for awhile, but this new owner’s really spruced it up."
"I used to come here when I was Mandy's age and it always seemed like the most magical place to me. I'd forgotten all about it, honestly, but we're coming back."
Cisco smiled to himself and edged around them to the collectibles wall.
The door to the stock room opened and Caitlin came out, arms loaded down with what seemed to be flat-folded gift boxes. She stopped short when she saw Cisco. "Hi!"
"Hey," he said, smiling at her. She was wearing reindeer antlers and her hair was up in a bouncy ponytail. "You're busy."
"We are! I'm sorry, I've got to -"
"Yeah, go ahead."
She went to the front counter and stashed the gift boxes underneath. "Allegra," she said to the girl who'd greeted Cisco as he came in. "I just got off the phone with our supplier and they'll have more wrap here tomorrow. Can we hold out?"
"It'll be tight, but we should be okay."
"Great. I'll be back to cover your break in a few minutes, okay?"
"Take your time, I'm good."
Caitlin edged back around the counter and paused to check in with the moms. She considered their questions, looked around, and plucked a few sturdy wooden toys from a lower shelf. "I really like this designer for the textures they incorporate," she explained. "Babies enjoy being able to experience different kinds of material as they explore the toy, and it stimulates their brain development. Have a look at these. I'll be right here if you have any questions."
"Thanks so much."
She beamed and moved on.
Cisco watched her consult with the little Barbie lover and pick out a second book for the reader, as well as four or five other small interactions. It was like watching Michelangelo paint the Sistine Chapel or Einstein doing calculations on a chalkboard. She was in her element.
She came around the end of the aisle and spotted him again. Her face lit up. "I'm so glad you came by again." She threw her arms around him.
"Uh," he said. "Hi again to you too." He gave her a quick hug back.
She pulled away, blushing. "Sorry. I - I just wanted to thank you. I know the article in the paper was your doing."
"Oh," he said. "No, that was nothing. I just called up a friend. She's the one who did the interview and that great photo - "
Iris had been savvy enough to pose Caitlin by her display of the coveted ZooFriends toys. Cisco had noticed how bare the shelf looked now.
" - and you were the one who made this shop so amazing that once people knew it was still here, they came."
"But none of it would have happened if you hadn't put it in motion. You said I was your hero that day for having the Puffys, but you’re my hero now.
“Pshaw,” he said. “Like you said, nobody grows out of that.”
“But not everybody does something. So. Thank you."
"Well, you're welcome." He looked around. "So you're doing pretty good, it looks like."
She nodded, beaming. "People started coming in after that article, and PalmerTech asked me to purchase toys in bulk for the families at their company holiday party. All my part-time workers are doing as many hours as they can, and I'll be able to pay the rent for January and February, and if it keeps going like this, I can hire somebody to revamp the inventory system for ecommerce."
She ran out of breath and panted for a moment, her eyes bright.
Cisco had to smile back at her. "That's amazing."
She nodded. "I mean, we're still competing with Walmart and Amazon, and we still took a real hit from what Jay did. So we're not out of the woods, but this - " She looked around, eyes still bright. "This is going to give us some breathing room.
"I'm really glad."
She turned her smile back on him and stole his breath. "Sorry, I'm just chattering away, and - did you come by looking for something else? Another collectible?"
"Ah - well, I was planning to ask about the limited edition Star Wars figures they're talking about for next year."
"I don't think I'm going to be able to order any of those until March, but I can definitely get your contact information."
"Oh. Okay, sure. But actually it was an excuse."
Her brows crinkled. "An excuse?"
"I really wanted to come by and see if you wanted to go get coffee or something. Sometime." He looked around. "I mean, maybe not right now because it's still December and you're slammed, which is great, but - "
"I'd like that."
His stomach filled up with warmth, like drinking an entire mug of hot chocolate. "You would?"
"Very much."
They smiled shyly at each other until Allegra called out, "Caitlin? A little help?" She had a line that stretched halfway down the doll aisle.
"Oh!" Caitlin said. "Uh, I should - "
"Yeah! Go. I'll hang around until you're free, and then I'll get your phone number."
"Okay." She gave him one last smile before rushing up to the counter and opening up a register. "I can help who's next over here! Oh, sweetheart, that's a great choice. Your best friend is going to love it."
Cisco watched her for a moment, smiling to himself, and then turned to browse the collectibles. She'd been right, he mused. The holidays really were the best time of year to be a toy seller.
FINIS













