Sometimes people blame individuals for systemic issures and I hate it so much.
No, it's not the employee's fault that the grocery store ran out of stock. There's a strike at the production firm. (Yes, that is a true example, and yes, there were signs everywhere explaining that.)
No, it's not the fault of the guy on the phone that it takes weeks to get an appointment. There's a shortage of staff and they can only cut so many people's hair in one day. Aren't we advocating for less overtime?
No, it's not the doctor's fault that she can only treat your symptoms but not the cause of your uncurable condition. She can't give you the cure. There is no cure. If it was so easy to invent one that she can do so just to help you, the cure would already exisst.













