Alterra Pest Control in San Antonio charged me for service that wasn't performed. I have had them servicing my front and back yards quarterly for the last 2 years. This quarter they called as usual to let me know the technician would be coming in 2 days for service. James and I were both home all day, but no one ever showed up. No call, no show, no service. The following day, Alterra Pest Control debited the amount of the quarterly service call from my checking account. I called on the following Monday, no answer during business hours, I left a message requesting a return call. Same on Tuesday. On Wednesday, I finally got a real person on the phone. I explained what happened. The real person maintained that the technician came out, but only serviced the front yard because of the dogs. Every other time for the last 2 years, the technician has knocked on the door or rang the bell so he can get into the backyard, but that didn't happen this time. There is no way he could have serviced the front without us knowing about it. I told the real person I no longer wanted their service and I wanted my money back. I don't appreciate being taken advantage of. I was told that the office manager would call me to discuss the situation further. I had to leave another message Friday and Serena finally called just a few minutes ago. They are standing behind their technician, saying he came here and just sprayed the front yard, but he didn't knock or ring the bell. He just left. I'm only getting half of my money back. Don't trust them. They do not honor their customers!
