Jul 23, 2015
Here are some pics from the summit so far!
seen from United States
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Here are some pics from the summit so far!
Customer experience to staff experience relativity?
@CEMAfricaSummit, @ananaltd , do you think that tech, strategy and metrics often blind a company from it's staffs importance in the #CX ?
From: Simon Cranswick
@ananafrica , @CEMAfricaSummit , definitely. Companies can have all the tech and metrics, but staff bring the journey together in their #CX
From: Kobus vd Westhuizen
#CEMAfrica , @KWesthuizen , thanks for your insight. I agree. Looking forward to the 7th Keynote by Dr. Pieter Steyn at 9 on this topic.
From: Simon Cranswick
Day 2 of the summit!
Good morning to everyone, I hope you are all dong great! Welcome to day two of the summit where we have some exceptionally interesting things going on :D Stay tuned, and don’t forget to comment via twitter @CEMAfricaSummit with questions or answers and engage the speakers on their topics!
Exciting times! :D
Insight Updates.
Opposing view: Technology not a proxy for Customer Experience but rather an #enabler to remove friction? #humanFocussed #cemAfrica
From: sagrenpather
#CEMAfrica "Cultivate a responsive dialogue -Every employee is a company ambassador - Engage with customers" @CEMAfricaSummit @PRASAGroup
From: @Daphne Kayster
Trust & influence - lines blurring between the online and offline world #CEMAfrica @Bazaarvoice @prelini
From: @CEMAfricaSummit
@CEMAfricaSummit #cemAfrica what customer info do we collect ... and how do we use it to customize their experience ?
Insight Updates.
@prelini important note most of #Africa is not a mobile operator driven market. #Mobile (feature) first. Highest mobile #growth. #cemAfrica
From: @sagrenpather
Give up some personal info for convenience? @Bazaarvoice @prelini#CEMAfrica #Personalised #CustomerService #WorthIt
From: @CEMAfricaSummit
@prelini on the new consumer economy: convenience, delight, frictionless#CemAfrica #Bazaarvoice pic.twitter.com/9RAqQbGROa
From: @aureliendubot