Code Suggestions on Minimizing Conflict
I am still learning but I try to keep in mind the following:
Aggression breeds aggression.
You can only have full control over your response not theirs.
You do not know what the person has gone through in life to cause them to lash out unnecessarily or to behave in a non-constructive manner.
Be assertive and calm.
They may have a valid complaint but they lack the tools or awareness to express it in a courteous way. Acknowledge their complaint and make an attempt to deescalate the exchange, if possible. Provide possible solutions, if applicable.
Some people may choose to be discourteous to shock or to intimidate. Rather than give into either, remove yourself and maintain composure and self-control.
Detach yourself from the comments and/or insults being made. Most people lash out because of their own inability to cope and communicate in a constructive manner.
If ignoring or walking away is not an option, inquire rather than make statements, which helps to deescalate potentially volatile exchanges.
Develop a "thick skin". A "thick skin" is the result of self-confidence (which can be developed). You don't have to allow rude or inflammatory comments to affect your day.
Consider that you might be over-sensitive due to childhood trauma and experiences (see #9). Over-sensitivity, may cause you to misinterpret the actions, comments or suggestions of others.
Use all of your exchanges as a learning experience.
Examine your own thought, speech, and action. Is it conducive to producing Justice on this planet, balance in your relationships and interactions with others?
There is enough violence and general mistreatment of others in the world, do your best not to add to it.
Minimize contact to minimize conflict.