Sometimes, it really pays to be such a bitch. 😎 I ordered a replacement phone (iPhone 6 Plus) last week and got a refurbished phone in which the home button didn't work. Plus, it was ugly slate gray. (Mine was gold) Ordered another replacement and it was gold, but the touch screen was whack. So I called today, expressed the importance of having a working phone, not a refurbished piece of crap. So tomorrow, my brand new iPhone 6S Plus in ROSE GOLD arrives. Not only am I getting a new phone but I'm getting an upgrade a year early. #BOOM #DontEffWithMe #CommunicationIsEssential #CustomerServiceIsEverything