#compalints

[ranveerkaushal-blog]

Most of us often get confused with our career option and the domain we should opt for. Knowing that IT is a vast pool from the prospect of Research to Implementation. We often get trapped in choos…

[totiffanysandbeyond]

shoutout to my dad the only adult I know who thinks you should be able to earn $25,000 and then go to university

[jennlukas]

Using Twitter for Customer Service/Complaints

There are so many things I love about Twitter. It keeps me up-to-date on web topics, friends, cat memes, and more. When choosing a web service, I often look to their Twitter to see 1) that they have one; 2) how often they are replying to customers as a sign of their customer service.

I'm always amazed at how great some of these company Twitter accounts are. Last week, Philadelphia faced some serious snow on the day I was supposed to fly. I checked my airlines site, flightaware.com, and my airlines Twitter. I then though, hmm I wonder if anyone is at the airport and tweeting how things were so I did a search. I saw that there was an account for the Philadelphia Airport and my first thought was, there is no way this has been updated in 3 years, they surely just registered the domain and then didn't know what to do with it. Holy smokes, was I wrong. The PHLAirport twitter was fabulous at answering traveler questions, prompting responses from other airline Twitter accounts, and general helpful up-to-date info on the weather.

I really appreciate when Twitter can offer us another venue for customer service which can help me avoid having to make a phone call :shudder:.

But what about when a company is doing something we don't like? I've seen people post suggestions/complaints/instances to companies on Twitter and have tremendous results in terms of response times. So is that the appropriate venue? Should we email or call a company first before a public request? Or does the public request keep things moving? Is it different for large companies vs mom and pop shops? Is it different for web companies vs non-tech companies? Is it different for Martha Stewart vs anyone who isn't Martha?

There are, as usual, a lot of opinions on this subject.

I bought a gift on a wedding registry from a company that I would never normally buy from. I was able to get off their email list, but they will not stop sending me their catalogs. I don't care for catalogs anyway, but this is from a store I would not shop at for myself. I have called their twice in the last six months to ask to be removed from their mailers. They said it could take one month. It has still not happened. I've spent time on hold and now writing Tumblr posts about it. Do I "take it to the tweets"*?

Thanks @alliwagner for that gem of a song stuck in my head always.

[general-custard]

My lunch today consisted of popcorn. POPCORN. I fucking hate not having food in this damn house. I can't wait to move out. No one even gets it. Like seriously. On another note, I woke up with a horrid headache. It's starting to go away now though. So I think I'm gonna light a candle and at least get dressed. Then finish this chapter in Fifty Shades Darker. Then maybe sit on my computer and dink around for a while. Then maybe do some coloring. I don't know. I'll occupy myself somehow until I need to do my hair and makeup. Going to see The Amazing Spiderman tonight with Gavin for out seventeen months.