#cusomer service

[kiame-sama]

There is little more vindicating than having the bosses eat their words. I offered to pick up a shift, was told in no uncertain terms that the shift is already filled and how dare I offer, only for that person to call out. Then the bosses call me up and beg for me to take the shift I was snapped at for offering to take and telling them 'No'. The smug feeling was so divine I just had to laugh.

[luna-is-old]

There's a certain amount of babysitting that people expect of hospitality workers that always boggles me. Particularly when it comes to rules. Where I'm working right now we ask people to take off their shoes before entry. We even provide foot covering in case you don't have socks. If people can't take off their shoes we ask that they use two layers of foot covering in case one rips.

That's the thing though.

We ask that you take off your shoes. I'm not going to stop you. This is a fundraiser for a charity. If you want to behave badly that's between you and whatever passes for a moral compass for you. And yet if people see someone else wearing shoes they act like I'm not doing my job and/or I shouldn't ask them to follow the rules.

I'm not yelling at anyone. I'm not even mad. When I ask you to do a thing because that's the way to keep things nice for everyone else I'm just doing my job. I'm not a teacher trying to keep a kindergarten fair. Also you can't tell who is and is not able to do something by looking.

If you're over 30 it might be time to start doing the right thing for its own sake even if it's not fair.

Seriously just be a good human. It's not rocket science.

[drazzi]

Me: So hey Japancrate  I didn't get my Feb crate, or the one you sent afterwards and its now October ALSO you've been ignoring me since August and this is fucking appalling customer service. Me: So, what's new? Japancrate: Idk I mean you can have a gift card to you that you can use for a future renewal or new subscription. Me: ... Me: .......... Me: I mean, its cute that you think after all that I want to use your fucking service again after all that.

[hammerandmop]

Knowlarity Outage: Doing the right thing :)

Knowlarity Outage: Doing the right thing :)

Home cleaning in Mumbai is a tough business to be in, because every home is different and it is highly people intensive. Goof ups do occur, and we are grateful to have all of our patrons supporting us with all the praise and constructive criticism alike. Interestingly, walking the talk is even tougher. Just like we serve you, we have vendors for whom Hammer and Mop and Mr. Homecare are customers.…

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[twomonthstogrumpy]

“Are you new?”

Probably the nicest way of someone asking me if I’m an idiot

Why is it that every singly time a customer asks you to do an impossible task that you’re having trouble with, their default question is “are you new?”

Are people so blindly confident in their ridiculous demands that they think the only possible reason I can’t understand/ fulfill it is because I’m a new employee. Like, you see me at customer service. I have a phone at my hip and a scanner in my hand. How new can I possibly be?

I swear their next question will be, “do you even work here?”

[cashierstruggles]

I once had a woman who decided to pay for $15 in change. And then she commented "you know you could start helping me instead of just standing there being useless".

WOW that's ridiculous. what an awful human being, seriously