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Today, utility customers expect more than just reliable electricity service. They are progressively interested in knowing their consumption of...
Today, utility customers expect more than just reliable electricity service. They are progressively interested in knowing their consumption of energy, reducing their use, accessing new products and services, and saving the environment.
Identifying Risk and Opportunities for Innovation. Why stop at NO?
The workplace is a mix of identifying risk as well as opportunities for process improvement and innovation. However, the word “NO” often is wielded by naysayers. Why? The powerful NO word is a frequently-used means of justifying only one decision: the decision not to make any decision. At all.
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Just recently I was asked to come into a small executive meeting with just twelve people to talk about customer service.
