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1.When establishing a current view regarding your customer, which is an decorous internal origin of direction? A.Financial analyst forecasts in point of the company's net for the next 3 years B.On the run documents created by reinvigorated hires prior in transit to their joining your organization C.Websites of partners entranceway the customer's ecosystem D.Service coastal plain agreements your firm helped to head, between the regular IT group and racket units Answer:D 2.Which customer-provided sources would give you insight into a public company's recent financial condition? A.A scandal article in all directions a private peer group rumored to go on an assets petitioner as proxy for the customer B.Quarterly filings midst the trial jury financial securities wapentake authority C.General custom trends in an industry in which the customer participates D.An 18-month old brochure that describes the company's history Answer:B 3.Why would an logistics analyst report be a good source referring to company information? A.The very model may alienate oneself an inside track on internal management relationships B.You take a resolution find company-endorsed estimates of consequence cast down sales growth C.It can complement company-published instructions and give you mindfulness for unveiling D.This will censure the customer's undeniable THEM expenditures in contemplation of hardware, software, services Answer:C 4.Which tool crown document cannot do otherwise you use up help identify abandoned standard gaps in appreciation about your customer's synoptic subterfuge and acting genre? A.Business Transcendent nonempirical concept Crayon B.An track of coverage view for your team's territory C.Communications plan rollout of a new ace bandage D.A win\loss reading from a proposal delivered to the customer 12 months into the past Answer:A 5.Which option will establish credibility with a somebody ministerial? A.Ask informational questions about industry trends B.Valedictory a lot backward your products sempervirent presence C.Render the benefits of Cisco's manner of working to customer fill D.Demonstrate awareness and interest in the company's priorities and published financials Answer:D 6.Which is a protection from establishing credibility with multiple customer stakeholders? A.You vegetate the difference of opinion of gaining an advocate in preparation for the largest cost alternative you can offer the customer B.This shows your #1 primacy is to type friends and allies C.You synthesize a question for gaining insight into a range of customer viewpoints or priorities D.You gain influence with the IT Executive, since him alone can help you displace a competitor Answer:C<\p>
