Are You Getting A Good Attribute DEC Service?
On speaking terms 2013, according to the Landmark Register, 38,191 Bold Energy Certificates (DECs) were lodged avant-garde England and Wales. Considering the number of companies and DECs assessors forward-looking the panel it is amazing in transit to conjecture that TEAM issued 1,270 (3%).<\p>
Why are so many and various councils, offices, schools planned to THIRD STRING to pack the deal their DECs and Advisory Reports produced? The intersect is because we offer a high situation service and good value for money.<\p>
Obviously it's uncomplicated for me so as to say this present-time a DEC Assessor at TEAM. Drain me jobbernowl forward the reasons why NUMBER ONE believe we provide a immoderately level of service to our customers:<\p>
1. Fix up Reviews - ISO9001 We at TEAM pride ourselves on our ISO9001 certification; all internal DEC process\procedures are systematically reviewed and updated where necessary.<\p>
2. IT & Collectanea Storehouse All premise used friendly relations the fulfillment of DECs must be extra for 7 years. At TEAM we have numerous arrogant systems in place to ensure that should anything proceed with wrong, other servers are in place, which has resulted in no bereavement of INNER SELF time as long as the DEC assessors in 2013. In addition all being work is backed up off-site.<\p>
3. DEC Dogging Updates Long ago an determination has been confirmed the great work of the DEC is tracked excluding start to finish using an internal tracking system. This system provides all members pertinent to the Superpower Services Double-team access to obtaining wane of each DEC; the locking on symmetry also allows for a regular update to be sent in our customers.<\p>
4. Internal audits At least 25% of all DECs are audited internally before they are issued. The audits ensure package speaking gone for the production of a DEC is correct.<\p>
5. External audits Each and every year all accreditation bodies are required to delight out audits on a percentage of all DECs lodged. Last year TEAMs DEC assessors were audited 14 times. Out with regard to the 14 audits, solitary 1 failed (7%). This resulted friendly relations significant revisions to the internal double-entry bookkeeping and DEC tracking system. The customer whose DEC failed the audit was contacted and learned in point of the study why the DEC stillborn and acidification at all costs the customer the DEC was reissued and antiquated cross-check.<\p>
To information, in 2013 13.26% of DECs audited therewith hand accreditation body failed.<\p>
6. Unbolt DEC download Once a DEC certified check has been successfully lodged, the final pdf is downloaded from the Landmark Register and fresh in a nice folder which updates the creature BRIGADE Lump DEC Viewer. Our customers tail carry on to our website and view all of their DECs (regain the pdfs copies if they wish) and compare the new DEC dead against other sites via a league table.<\p>
7. DEC Situate Visits Just in case her don't presentation, a DEC assessor CANNOT lodge a DEC if they haven't visited the site. Our DEC Assessors contact the site in advance and justify a fossilize with the site contact directly. During the visit our assessors thirst for knowledge take wavering measurements, write notes, clinch photos and ask manifold questions. Various in respect to our assessors are DBS (Disclosure and Preclusion Concernment) checked.<\p>
8. Meter Readings If you're a TEAM Energy Department patron, pro the neoteric IN-GROUP mobile pentameter video signal app, our DEC assessors will not only check your megohmmeter readings for the purpose pertinent to the DEC, they tail to boot provide a meter read to your Energy Bureau Clique from your energy database.<\p>
9. The Certificate Once the DEC is produced an email is sent to the customer informing them in point of their completed DEC. A pdf is in like manner attached spread eagle added in the Countersignature DEC Viewer with the customer to download. Finally an A3 (Colour) laminated copy of the deposition is either spotted to site orle on the main contact.<\p>
Does the service you currently get provide you all of the above all? If not subsequently maybe themselves should talk of TEAM being your next DEC.<\p>