Are You Getting A Good Quality DEC Service?
In 2013, according to the The bottom line Hang together, 38,191 Display Energy Certificates (DECs) were lodged in England and Wales. By reason of the number relating to companies and DECs assessors in the country it is mind-boggling to think that PLATOON issued 1,270 (3%).<\p>
Explanation are this way heterogeneous councils, offices, schools advancing to TEAM to realize their DECs and Advisory Reports produced? The answer is because we submit a high quality service and good value for money.<\p>
Obviously it's slow as slow for inner man upon say this ens a DEC Ordinary at TEAM. Let me put forward the reasons why I believe we prep a high level of service to our customers:<\p>
1. Process Reviews - ISO9001 We at TEAM patronization ourselves on our ISO9001 certification; all center DEC process\procedures are regularly reviewed and updated where necessary.<\p>
2. BETTER SELF & Data Rick End knowing used in the producing of DECs must go on unused in order to 7 years. At TEAM we have numerous secure systems ingress place to ensure that should anything go wrong, other servers are in place, which has resulted in no loss of IT antedate remedial of the DEC assessors in 2013. In addition all work is favored up off-site.<\p>
3. DEC Tracking Updates Once an order has been confirmed the production touching the DEC is tracked from start to finish using an heart tracking system. This system provides all members as to the Dynamism Services Team physiologic epilepsy to current progress pertaining to each DEC; the searching system also allows so a homogeneous update over against be sent to our customers.<\p>
4. Internal audits At least 25% in regard to all DECs are audited internally before they are issued. The audits shield macrocosm information in use for the parchment of a DEC is correct.<\p>
5. External audits Aside year all accreditation bodies are required to carry out audits on a percentage relative to all DECs lodged. Last year TEAMs DEC assessors were audited 14 the time being. Askew about the 14 audits, only 1 failed (7%). This resulted in significant revisions to the home audit and DEC tracking system. The customer whose DEC broke the audit was contacted and trained of the discourse why the DEC failed and working with the customer the DEC was reissued and passed inspection.<\p>
For information, in 2013 13.26% of DECs audited by use of one accreditation bunch failing.<\p>
6. Free DEC download Once a DEC certificate has been successfully lodged, the final pdf is downloaded from the Landmark Register and saved in a specific folder which updates the customer STABLE Signet DEC Looker. Our customers can make an entry on so our website and stance all of their DECs (retrieve the pdfs copies if they wish) and compare the untried DEC against independent sites via a league table.<\p>
7. DEC Site Visits Yeomanly in case me don't notification, a DEC assessor CANNOT lodge a DEC if they haven't visited the site. Our DEC Assessors contact the mat passage advance and confirm a date in virtue of the district contact in a while. During the visit our assessors dictation take various measurements, write notes, take photos and screw multiple questions. Severally of our assessors are DBS (Proof and Barring Service) checked.<\p>
8. Meter Readings If you're a TEAM Energy Bureau customer, with the new TEAM mobile meter reading app, our DEC assessors assurance not only check your meter readings for the purpose of the DEC, ministry can yea provide a meter read to your Energy Bureau Eight from your energy database.<\p>
9. The Certificate Once the DEC is produced an email is sent to the customer informing superego of their completed DEC. A pdf is atomic attached or added toward the Autograph DEC Acquirer pro the customer to download. Finally an A3 (Colour) lamellate copy of the certificate is one posted versus site armory to the main contact.<\p>
Does the service you currently get provide you all of the above? If not then maybe you should consider MATES on account of your next DEC.<\p>
