The Critical Mass // Of kitten hats and native ads (Part 3/8)
A “critical mass” is usually defined as “a mass of people you need in order to achieve a certain goal”. The “critical mass”, that just rocketed SoundCloud into the Top 10 of the fastest growing sites in the US, derives its name from “being critical” as well. Critical in a positive sense. Critical in terms of being mature and self-confident, not just about creation and how creation is dealt with on ‘their’ social audio site, but about freedom of choice in their audio- (i.e. media-) consumption. Frankly the users’ identification with the platform frightened me in the beginning and I still have the deepest respect for the community-team, dealing with a 7-figures number of visitors and “shareholders” each day.
Users feeling like being a part of and therefore “owning” a platform, is obviously one of the most tangible external signals for having built a real social network. Something that matters. Something people care about, and thus complain the shit out of you, as soon as you change the color of a button, the shape of a visual or even the terms of service. From this state of identification, it’s only a small step to “becoming a verb” and thus ascending to social media Olympus. Don’t get me wrong: This is a good thing. This is actually the best thing, that can ever happen to you, if you’re able to deal with it, take the critics seriously and treat everyone who soundclouds as an eye-level partner, when deploying new features or even re-launching the whole site, like SoundCloud did in October 2012.
SoundCloud is a role model for companies that grow by treating their community members with all the respect and love they deserve and constantly improving the product in order to make it even more compelling and user friendly...whilst having the marketing guys locked down in the basement.
All the joy does (of course) come with a challenge: How do you implement a functional and profitable US advertising model on a site, which has been ad free for 5 years and is “owned” by the most critical, “hardest to get” (and therefore most desirable) audience you can imagine. It took us only from December 11 to December 12 to finally decide, which formats to start with. Seriously, regarding the complexity of the general task and the risk, which might be higher than the potential gain (you might remember, there was a MySpace before JT), it was a fast, extremely dynamic and intense process. In a regular old-economy company, the protagonists would have given up half way and turned their minds towards a new scope like selling t-shirts or starting one of these good old printed lifestyle magazines.
There are basically two poles, that matter and in between which the project’s shareholders’ convictions and hearts gravitate.
pros: quick start, hook up to network, least effort for agencies, no need for sales- team
cons: low cpms, no control, potentially huge community backlash,
pros: organic evolution, less community backlash, no pricing dictate, full control
cons: slow start (“evangelize” market first), biggest effort for agencies, in-house sales-team needed
After weighing all pros and cons, creating myriads of mock ups, calculating countless business cases and gathering megabytes of intel from all available sources, we finally made a simple, but brave decision: Let’s do it our own way. The SoundCloud way.
Well, you might ask what the hell this means. SoundCloud’s VP Community once put it in a handy phrase: “We act as custodians to a community that we haven’t built, rather that has built itself. We are inviting brands into the mix to come and play.” Still everyone has to play by the community’s rules and all members are equal, regardless whether their names are Skrillex, CJLea or Red Bull. On this understanding our offer quickly took shape - at least from a philosophical point of view: Like everyone else, who is interested in sound, brands can become a part of the SoundCloud community to inspire other creators, be inspired by them, create and share original sound and even get famous. Regarding inspiration and fame brands and artists are not that different. Both need to touch people’s hearts or minds in order to to become relevant parts of their lives.
Making yourself heard is not about being the loudest speaker or playing the biggest drum set. It’s about inspiring someone to listen, not about forcing him to.
“The real fact of the matter is that nobody reads ads. People read what interests them and sometimes it’s an ad.” - Howard L. Gossage
As a matter of fact, people don't listen to stuff, that doesn't interest them either. Some might say, native advertising on the world’s leading sound platform had to be audio advertising. Seriously...it does not. Native advertising, or let’s say “native communication” within in a community driven by sound is in deed audio (based), but it is not necessarily audio ads. Imagine a community of sound creators, sound lovers, sound experts and other (as I mentioned above) critical enthusiasts being shouted at to “Buy Michigan’s cheapest car insurance”. After having been forced to ear-witness a fake agent getting hysterical about “the lowest rate in the whole state” for the fifth time, 1% of the victims might even decide to sign in order to be left alone again. 99% would probably delete their account and try to cope with MySpace’s horizontal scrolling and get themselves excited about “Justin Bieber getting naked for his Grandma”. Well, on a second thought, maybe they wouldn’t. What they definitely would do though is lose their faith in the guys who “act as custodians” to the community and subsequently the community itself. The nature of a community always is, that it is self-cleaning. If you force someone or something on to the community, that cannot be swept, you damage the community’s main functionality. This means - stated in a positive way - if a message or a piece of content shall live and grow within the community, it has to be accepted and supported. It has to be inspiring.