#engagementbankingplatform

[backbase2020]

Introducing the Backbase Omni-channel Digital Banking Platform, for more info visit http://www.backbase.com/

Today, your retail banking customers they expect more. Like a beautiful and easy to use customer experience, that is personal and relevant, on any device. And you, you want to provide that experience, in a way that sets you apart from other banks.

In the second edition of Digital Banking Report by IDC and Backbase, we explore the narrative of digital fitness and resilience of the financial services industry in preparation for 2025 and beyond. 

[backbase2020]

Progress over perfection: 5 tips from Standard Bank’s digital transformation - Backbase

Heidi Custers, Digital Transformation Director MEA at Backbase Anyone who tells you digital transformation is easy is either lying or trying

The process of completely updating a financial institution’s digital infrastructure is complex, labor-intensive, and – if you don’t have a plan – quite costly. To re-architect around the customer, incumbent banks must change many things from the ground up – including everything from legacy systems to institutional culture.

According to our Digital Banking Report, the top three factors that drive customer loyalty are access to a diverse range of financial services, fast turnaround time, and empathy.

[backbase2020]

Engagement banking: why the “people-first” approach is key to greater customer experience and retention - Backbase

The relationship between banks and their customers has transformed significantly. As digital services play an increasingly prominent role in

According to our Fintech Industry Report, the top three factors that drive customer loyalty are access to a diverse range of financial services, fast turnaround time, and empathy.

[backbase2020]

Backbase + Microsoft: helping banks innovate at the speed of digital

Discover how this partnership is helping financial institutions to make a paradigm shift and join the Engagement Banking Era.

Backbase on the Microsoft Cloud for Financial Services

Microsoft Cloud for Financial Services is a select set of best-in-class industry solutions, with Backbase’s Engagement Banking Platform as the leading engagement layer. At the processing layer, Backbase Marketplace offers out-of-the-box connectors to leading lean core banking providers and best-of-breed FinTech fulfilment partners. Microsoft then adds the powerful cloud-based infrastructure layer, allowing you to move quickly and embrace an end-to-end cloud-based operating model.

According to our Fintech Industry Report, the top three factors that drive customer loyalty are access to a diverse range of financial services, fast turnaround time, and empathy.