I've been handed quite a few resumes at work by people looking for a job. I always give them a quick read-through and show interest because I've been in that position. Job hunting sucks, even more so when the people you're handing your resume to aren't even going to pretend to be interested. I know that my workplace is not hiring and that my boss basically throws out the pile of resumes we leave for him in the bin at the end of the month--without really looking at them.
I've noticed quite a few things about the resumes we get handed at work and I decided to include some tips that I've picked up on. I have a few friends that have made it to manager or supervisor positions in their jobs, and some of them are also in charge of recruitment at their workplaces--basically, they're the ones that get to decide who to hire and when. They helped me workshop my resume time after time for different sorts of jobs and it's only after I got their help that I started getting calls back and interviews. Some of the tips that they gave me seem like common sense and at first I thought I was the only one that didn't know those things...but pretty much every resume I've seen at work has these 'simple' flaws in them.
1) Tailor your resume for the specific job you're going for. You don't need to have the company name in your cover letter, but having different resumes geared at fast-food and at desk-work (reception, secretary, desk-clerk, etc.) would definitely increase your chances of being taken seriously. Typing speed and/or what computer software you know how to use is not going to impress the fast-food manager. Get rid of that to make space for relevant information--customer service or experience serving food, for example. At a fast-food restaurant that I worked at the employees and even the manager would share comments on the resumes we'd see in the back. Whenever we saw "wpm" (words per minute) or "proficient in Microsoft Word, Excel" etc. we'd all have the same kind of reaction. "They must have been in the area, handing out resumes to the dental offices, clinics, and registries in the area and stopped by to throw one at us for good measure." None of the people who handed us those sorts of resumes were even considered for a call back.
2) Pen-marks look bad. If you have to scribble out your old phone number and write a new one in by hand as well as scribble over a typo, you're better off re-typing the entire resume and printing it off without the errors. Pen-marks don't look professional and the pen-edits tell the manager a lot about you. It tells them that you don't have as much attention-to-detail as your resume claims because you failed to spot the typos or whatever before going to print. It shows that you're unmotivated--especially if there are known ways to print stuff for free in the area, look into public libraries in your area and chances are that they provide some quota of free printing every month. A finalized, error-free resume is seen as the absolute least you could do if you want to be considered for a job. Overall, pen-marks and crumpled resumes look unprofessional. You're not just being judged by what you say about yourself in the resume, 'cuz that's your word about yourself--how you carry yourself and how the resume looks really says a lot about you.
3) One page, single-sided--maximum. The person hiring goes through dozens of resumes at the same time as yours. They're not going to want to flip through 3+ pages of stuff. If you have a lot of experience at different places that may be good, but see number 1 and only write down what's relevant to the position you're applying for. Example: if you're applying for fast-food positions include any experience you have working with food and don't waste page-space on your time as an AV person. Also, if you have had multiple employers, only include the latest ones--either within the last 5 years or only your latest two or three. You're 28 years old applying for a fast-food position because nowhere else is taking you seriously. Your high school volunteering experience isn't going to make you look good. It was over a decade ago and if you have to include it to pad your resume up to one page then that says a lot about you--you've had 10 years to get other experience, what were your contributions to society in those 10 years and why should the employer expect you to be motivated to work if you have not worked/volunteered in the last decade?
4) Purpose/intent/goal--again, tailor this to the specific job you're handing the resume into or nix it all together. "To use my skills in a professional setting", "Full-time job", "To earn experience that will get me closer to [insert dream job here]". They don't need to know your purpose in your resume. That's a "where do you see yourself in 10 years" question best left for the actual interview. When someone hiring for minimum-wage entry-level positions sees your aspirations they aren't thinking that they want to hire you--they're thinking, "this person clearly has aspirations for a different job. They are not a safe training investment because nothing guarantees that they'll stick around long enough to make the training investment worth it for me." Your dream job or your ideal position or whatever is something best left for the interview or for after you get hired--leave it off of your resume. You don't have to be all fake and talk like that minimum wage position is your dream job, but you have to present yourself as a safe training investment. It takes a while for anyone to learn the ropes in their new job. Official training may only take a week or two, but it'll probably take 3-6 months for anyone to get the hang of the position and start performing well. Any mistakes made in that time may cost the company money. If you piss off a customer because you're not familiar with the menu and can't answer their question, that's a lost customer. If you haven't gotten the hang of serving customers quickly then you're costing the company money because they could have served two customers in the time it took you to serve two. Above all, a lot of employers just want to know that they can earn back their training investment. Suppose it'll take you three months to get the hang of stuff and to stop making frequent mistakes--double the training investment for a ballpark of how long you'll have to be prepared to commit to the job for them to take you seriously. If it takes three months to develop the proper habits for the job, then you need to show the manager--starting with your resume--that you're willing to be there for at least six months. If your resume is clearly geared toward a different kind of job and you outright state your dream job to be something else then you're not a safe investment for them because you're clearly looking elsewhere.
5) Point form. Under each work-experience entry write up to 5 points that are relevant to the specific job you are applying for. Worked retail in a clothing store before and now you're applying to fast-food? Include time-management skills, organization of a workspace, task delegation, customer service, and any other transferable skills like training others in your area or key-holder status. This'll help you cram a lot of info onto one side of a page. The manager isn't looking to read anything in-depth--they're just going to skim your resume and if it looks like you're going to give them a return on the training investment and that you're a responsible person then their next step is probably locating your contact information to schedule an interview. Save the full sentences and elaboration (i.e. one specific time where your customer service skills stood out) for the cover letter. The first page of your resume should read like a table of contents of yourself--it's a sales ad. If they're interested in what customer service experience you have, they'll ask you more later. Don't shove it at them on the resume 'cuz that resume is just the table-of-contents. Include your contact information and if they're interested they know how to reach you.
Good luck! If you're looking for a job, I know it sucks. I've been in that position a lot and felt helpless a lot. Lots of summers went by with me unemployed between years in post-secondary because I went to university in a different city from my home city. Nobody wanted to hire someone for four months out of the year because the training investment alone wasn't being met. It sucks and it's depressing. Hang in there. Revising my resume after every rejection was my way of trying to keep hope. Each resume revision got better and better and I got more and more calls back the more I revised my resumes and tailored them for the specific positions I was applying for. I had a different resume for reception, a different one for service/wait-staff, and a different one for fast-food and I labeled them as such on my computer.
