Resume/Application/Interview Tips
My Resume Tip post is immensely popular, and after applying to jobs and taking in resumes, I've got a few more to share that's more than just what is on paper.
1) Treat applying for a job in-person as day 1. The way you present yourself when you come in to hand over a resume matters. I had one fellow that was literally dragged into our store by an older lady (I assume it was his mother). She literally had a vice grip on his upper arm, pulled him into the shop, and pulled out exactly one resume from a stack in a folder she had under the other arm and gave the kid the one resume and literally had to shove him forward to hand it over to me. I was willing to give them the benefit of doubt and assume the kid had anxiety issues or something. I smiled, greeted the kid, went to take his resume, gave it a once-over, and asked what I always do: "Is your availability on here?" Kid had already turned around and was making for the door and gave me a slack-jawed 'Hunh?'. So I elaborated, "is your availability on here? When would you be available for an interview or for shifts? Are you free to work evenings and weekends?" Rather than respond to me, the kid looks at the mother. She mouths "just say yes!" to him and he turns around, "Uh...yeah. Whatever." Kid makes for the door again and the mother calls out, "He is free ANYTIME! WHENEVER, WHEREVER!" The both spoke fluent English and had no discernable accents in their voices so the theory of the kid maybe not being a confident English speaker went out the window. I walked over to the back, intent on putting the resume in the manager's slot for paperwork and stuff. My coworker stopped me and asked me my impressions of the applicant (she saw what went down too). I explained that I honestly wasn't sure about this one because the applicant seemed completely unmotivated to apply for work and was literally pulled into the store by the woman. My coworker agreed and told me to make note of that on the resume 'cuz the boss cares about our impressions. Just then, our boss walked in and I handed the resume to them in-person and explained what had happened. The boss nodded but immediately dropped the resume into the recycling bin while taking the three resumes already in his inbox and sliding them into a folder. If it was an anxiety issue and the kid needed a support person, that support should have stayed outside the door. If you are applying in-person, treat it like your first shift because the staff and the employer are already taking notes to see whether or not they actually want you and your attitude around. Conducting yourself poorly during the application phase is a big red flag to employers and prospective coworkers.
2) Do not outsource the application/interview process. More than once, we had people dashing into our store claiming they were here for an interview. Boss arrives to conduct the interview and has the resume for this applicant already in-hand. That's when the person drops the ball: that they are interviewing on behalf of their spouse. Boss gets frustrated by these incidents. Similar to the above, the application/interview is basically day 1. It's the employer's chance to see you and whether or not you are a good fit for their establishment. We've had all manner of reasons: "Oh, my wife has anxiety so I'm going to interview on her behalf.", "My wife doesn't speak any English so I'll interview for her." "My husband wanted to stay home and watch football today so I came instead." "My husband lost his license so I'm the only one that can drive right now." "My spouse is...well...we're still trying to work out immigration...so they are still in another country but I want them to have a job when they arrive, so I'm here to interview for them." We're not supposed to discriminate based on language proficiency, immigration status, anxiety disorders, or whatever...but honestly, all of those things are reasons that they would not be able to do the work required at a simple fast-food shop. You need English language proficiency to take orders, to read and understand our menu, to understand when the customers want to customize their orders, etc. You won't have emotional support animals or people with you when you come to work. You will have to miss the big game and make arrangements to watch it later if you are scheduled to work on the day the game is on--cutting work simply because you'd rather do something else is a surefire way to get fired. All of these, "I'll do it on their behalf" applications never went anywhere. My boss was a kind person and would give them another chance. He would ask that the actual applicant come in and he would explain to them exactly why they were being passed over. "If you are the one looking for a job, you need to be the one to do the interview." He always told them.
3) Learn to compromise. While a consistent schedule has been proven to make life better for everyone (less tired employees, happier employees, fewer missed shifts due to confusion, etc.) employers just don't seem to want to get on-board with the idea. It costs them nothing to give their staff a consistent/set schedule. Their idea of "flexible" means around-the-clock availability. My idea of flexibility is that I'm willing to give up evenings/weekends and my days off when I can/when needed...but it shouldn't be an expectation. I shouldn't get penalized for not picking up the phone on my day off. I shouldn't get reduced hours because I didn't cover someone else's shift when they didn't show up. Workplaces that pull that crap aren't worth your time. However, as a newbie at fast food or retail you should open up your availability. For three months, at least, be willing to work evenings and weekends--all weekend if you must. After three months, they've invested a lot of time in training you so they shouldn't be able to just tell you that someone else can replace you. That's when you slowly scale back your availability. If you come out swinging during your interview and flatly say, "I don't do weekends" you're not likely to get a call back. If you say, "yes, but..." you aren't likely to get a call back. Compromise. Give them a couple of months of your time and then scale it back. Work is a priority, not your only priority...and the kinds of employers that don't respect that aren't worth your time.
4) Phrasing and buzzwords matter. In a lot of establishments, being granted a key to the place is a big deal--something reserved for supervisors and managers. In a luxury retail store I worked at, the keyholders were limited to the managers and maybe one or two supervisors out of 10 or so. "Keyholder-status" was a huge deal for that place. At a sandwich shop I worked at, I was given a key to the place simply because I opened the store a few times. Opening the store literally just meant I arrived an hour or so before we were open to customers and turned on all of the equipment as well as got some of the other day's tasks started early. Cleaning and reassembly of the fountain drinks machine had to be done before we could serve customers, turning on all of the hot stuff to bring it to temperature was another part of it. Yeah, the boss had to trust me and I had to prove that I wasn't there to steal stuff in order to be given the key and to hold onto it. "Keyholder status" at the sandwich shop just meant that I could be trusted to set up the store all by myself and not steal stuff. Thanks to that job though, I have "keyholder" written as part of my job description on my resume and plenty of other shops have reached out and offered me supervisor/manager/coordinator position just because "keyholder" is a buzzword for them. Don't lie about it, please, but if you were ever granted a key to the place you work, even if it wasn't a big deal at that one particular shop it could be to other places you apply to. Use the buzzword carefully. Phrasing and framing also matter. At the height of the pandemic reusable masks were in high demand all around. I have a sewing machine and my knowledge from High School Home Ec and stuff to go on and I watched a bunch of youtube tutorials and fine-tuned my own version of reusable masks. When sewing elastic became scarce due to increased demand, I switched to using ribbon ties instead of elastic loops. I sewed masks for my family and my friends...which doesn't seem like much of anything...but it is on my resume as "volunteer experience" because I donated my time to making masks for other people. I used the elastic shortage and resulting switch to ribbon as examples of creative problem solving. I didn't sew stuff as part of a recognized volunteer organization, but I still do have references. All of my friends that received masks from me are more than willing to be a reference if an employer asks for one for the mask-making initiative I spearheaded on a whim. Honestly, it's not different than babysitting experience on your resume, where your reference is likely going to be your client(s) rather than some major organization backing you. Another person I know created a group chat among their friends (and later at their workplace) solely for the purpose of consolidating orders for take out. The admin of the group (my friend) will put out a message once a week or so claiming they're going to order from this specific restaurant for lunch at a specific time, include the delivery menu, and then wait for 20-30 orders to flood in from other members. It was just something my friend started on a whim because they're a bit of a foodie and loved to try new restaurants and their coworkers kept commenting on how they always had interesting take-out. Thanks to the massive orders, it's become a community initiative they've been able to cite on their resume. They've managed to negotiate discounts with establishments because of the massive orders and they've brought the community closer at work for those that are a part of this take-out group. When the company/boss wants to put on catering, they go to this friend first and foremost to see which businesses to reach out to for the best deals or for specific types of food, or even to ask for opinions on which establishments deserve the patronage. A simple group chat ended up becoming a community initiative and having clout as such within the span of a couple of months. Look at your life and see what average, everyday things you do that could be rephrased into something awesome. Example: if you are like me and have non-English relatives that you occasionally help with forms/services/taxes/tech stuff...well, that could be considered volunteer translation work or whatever. There are actually studies being done into the unpaid labor that 2nd-generation immigrants do for their relatives, so it is something that is starting to be recognized as official volunteer experience instead of "just helping my dad" etc. The average person that employers see likely don't have to handle playing translator and unofficial mediator for legal terms and stuff that a 2nd gen immigrant has to do at home.












