FIRSTSOURCE: PROVIDING BUSINESS PROCESS SOLUTIONS THROUGH TRANSFORMATIONAL TECHNOLOGIES
Set up in 2001, Firstsource is a main supplier of business process answers for in excess of 100 worldwide organizations in the banking and monetary administrations, correspondences, media, and innovation areas, medical services, private value, and other changed enterprises. Today, the organization utilizes in excess of 28,000 workers across the United States, India, the United Kingdom, and the Philippines.
Firstsource's tech-based arrangements assist a few organizations with working on complex business processes, in this way lifting consumer loyalty and experience, and making esteem across the business. The organization has three brands, Sourcepoint, Firstsource Advantage, and OneAdvantage. Sourcepoint is a top business process the board organization that gives client driven arrangements across the whole home loan esteem chain. Firstsource Advantage is a main worldwide assortments specialist co-op established to constantly further develop ability, quality, preparing, consistence, and self-review. OneAdvantage is a main supplier of innovation driven medical care assortment administrations intended to further develop income, pay off terrible obligation, and in the end make an incentive for customers.
The 'Computerized First, Digital Now' approach of Firstsource is assisting numerous associations with rehashing activities and reconsider plans of action, that empower them to convey minutes and results that matter and construct upper hand.
MEET THE LEADER
Vipul Khanna is the MD and Chief Executive Officer of the organization. He is answerable for taking choices that speed up the development of the association. He has a history of decisively lifting up organizations. He has a rich involvement with driving procedure, growing new business sectors, productive income development, organizations and customer connections, and many assistance contributions.
Administrations
Firstsource tech-based arrangements range across three significant regions:
Carefully Empowered Contact Center
Firstsource offers its cutting edge Digitally Empowered Contact Center (DECC) to assist organizations with changing over their client experience vision into a reality. It gives client lifecycle the executives benefits that make customized omnichannel encounters to assemble further developed obtaining, maintenance, and brand notoriety. To improve trader experience, the organization gives complete, information driven arrangements traversing the start to finish vendor way of life.
Savvy Backoffice
Organizations can control each of their authoritative administrations with Firstsource's keen administrative center arrangement that works discreetly in the background. The organization helps organizations reengineer, improve on cycles and consolidate wise work processes with bots. Profoundly and lets organizations reconsider their administrative center.
Stage, Automation and Analytics
Firstsource's foundation, mechanization, and examination arrangements inject insight into start to finish cycles of organizations to incorporate both organized and unstructured information. Its foundation based arrangements are intended to organize consistent business processes and convey cloud-based arrangements.
Business Technology Services
Firstsource's business innovation administrations can work on any advanced change drive, permitting organizations to zero in on their center business. It gives business result plan, item esteem the board, frameworks coordination, and stage movement administrations.
