Hello to all using our free and purchased themes,
During this weekend you may notice some of our many points of contact will be disabled, note that this doesn’t mean our support itself is no longer active. We put everything we have into creating themes that we love and support is our way to help make sure you love them too! :D
Over the last few months we’ve noticed people have been having trouble figuring out the best medium of communication to reach us on for support, with all the available options on Tumblr including submit a post, ask feature, a messaging feature, chat feature and emailing, things can get quite confusing, “which do I use for support questions ?”.
In an attempt to create a streamlined approach and single point of contact we have been setting up our ticketing system using ticksy.com to help solve some of these complications and simplify the support process. We’ve set up our support center which can be accessed via the following link:
https://artisticinfluence.ticksy.com/
In addition to support, there are also articles for individual themes to help answer the most commonly asked questions so you may possibly have an answer to your problem within a few minutes.