Help Desk Software
We love Zendesk, our help desk software.
Zendesk is our work flow for:
Incoming leads: we have macros to try to convert them, and can take the ticket into a job.
Job process: we have macros to reply to job requests and move the ticket through the whole process from post to getting paid.
Applicant process: macros to reply to many applicants at once and move them through from application to Sweeper.
Zendesk also has
Help Desk/Forum
Twitter searches
Analytics
Robust API
Integrations with many other software
We chose Zendesk after a lot of searching and trying different options. The switching costs for us right now would be enormous, but there are some great updates being made in this space. Some other options for help desks are:
Tender
Assistly
GetSatisfaction
Uservoice