Enstars Japanese Support Ticket - Walkthrough & Example Template
The recent AKATSUKI event has made many egregiously bad and offensive choices regarding the unit and Ibuki (long story short - he joined them, effectively destroying AKATSUKI's buildup & writing, AND japanizing a proudly Ryukyuan idol. Please check (but do not overwhelm) @/gitsunegal on twt for more threads and details regarding this), earning the justified ire of fans of all units and languages.
One way of effectively utilizing your anger productively is to send a support ticket to Happy Elements, explaining your dissatisfaction with these decisions and urging them to reconsider. This shows them that fans are not happy with this decision, and (more importantly, to most companies) that they stand to lose profits for this choice.
Therefore, I have created this guide for sending the support email to them, as well as provided a template email in Japanese & English that you can use, which was very graciously proofread by a kind fan on twt. You can also send them your own inquiry in English, or also send an inquiry through the English website (the more, the better!). They will read it, and it does hold weight, even if you may not get a reply from the Japanese side of things!
Walkthrough + Template under the cut!
Firstly, go to https://www.happyelements.co.jp/contact/form_guide/. The page should initially look like the one below (desktop).
This is the section of the official Happy Elements website where contact inquiry links are. In order to more easily navigate this page, I highly recommend that you use a built-in translator tool to translate the webpage in real time (example below).
Scroll down until you hit the Ensemble Stars section (below, translated).
You can choose either Basic or Music to send an inquiry to - the process is the same (I suggest one to both, if you can). That will then lead you to this screen (below, translated).
Click the little box next to "agree" at the bottom of the page. That will then cause a drop down menu to appear at the top of the virtual paper. Click the last drop-down menu option - Opinions, requests, and feeback (below, translated).
By selecting this option, you will automatically be directed to the actual inquiry form (below, translated).
From there, fill out the form. Put your email in the example box (I recommend using the same email as your JPstars account - if you don't have one, simply use whichever). Either keep the "-" in the optional reply box, or select "not desired", if you don't want a reply from support. In your inquiry box, you can either put your own inquiry fed through a translation machine (I recommend DeepL, and having a Japanese speaker look it over before sending if possible - be short, blunt, and professional!), or use the template inquiry I provide at the end of this post, which you can edit as you see fit! Creating your own inquiry in English is also an option, though you are more likely to get a reply through the English Happy Elements website (example inquiry below, translated page).
Make sure to click the box next to "agree" at the bottom of the page. Then, click send, and you're done!
I am writing to inform you that I disagree with the decision to have Ibuki join AKATSUKI. I am very upset that this choice was made, and will not continue to support Ensemble Stars unless it is changed. It is disappointing to fans of AKATSUKI. It is also very insensitive and disrespectful to the Okinawan people. I love Ensemble Stars, AKATSUKI, and Ibuki, and am heartbroken by this story. I hope the management will seriously consider my inquiry.
Thank you very much."
Other things you can mention:
Go into more detail about how offensive it is for Ibuki to join a Japanese unit, given his identity as an indigenous character.
Reiterate how much AKATSUKI's writing has emphasized that the unit is the three of them (I suspect this one won't receive much attention though, considering the story basically mocks the line of thinking :/)
Mention how much you spend on the game, and how much they would be losing. Especially effective if you spend a lot on an account linked to your inquiry email, and if you actually boycott (no playing or spending).
If you're a producer of Knights, Switch, Eden, or Valkyrie (units who have not had their center this rotation), you can say that you have decided not to tier or play for them now. Especially effective because three out of the four are big moneymakers (Knights being the biggest in the game), they're already on thin ice with Sora fans after VS GLADIATOR, and it's been several months since a lot of their producers have spent money tiering (17, in Valkyrie's case).
Really, anything you can do to get it through their heads is great, especially if you follow through and don't spend money or play the game for this time period.
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I hope that this guide was informative, and that you are able to send a support ticket to Happy Elements regarding these events! For me, the one good thing to come out of this disaster was the support and solidarity I saw within the fandom, and while I may personally be stepping back from Enstars, I hope to encourage that energy how I can on my end.
Feel free to contact me with any questions or concerns in the comments, reblogs, my Neospring (Frostedonut6297) or my email ([email protected])! Sending love and support to everyone <3
do you play just thumbs, just your pointer/index fingers or with all fingers???? (that such a weird question out of context lmao) and whats the highest level you can play at???
