I have Amazon prime, b/c it's easy access to a lot of shows, basic music and, yes, free shipping. (I do try to buy most things locally/canada, but sometimes, being rural...amazon's the least expensive choice).
Anyhow, my priime renewal was supposed to go through on Aug 10 on my debit card (my debit was already my default, but I'd also set Prime to use it as my defualt)--I'd set reminders for myself and made sure the money was there.
Except the charge still wasn't showing up today. So I check the receipt--they charged it to my mum's card (I have her card on my account b/c I sometimes place orders for her--ususally rare books she can't get anywhere else, and I have prime so it gets free shipping). So I get into a chat with support--first person drops me, second person looks into it for me and said MY card got declined b/c it was over my limit. ME: wtf? I have more than a 113$ limit.
I was told my mum's card was my back up card--I didn't SET a b/u card cus if I had it'd've been my visa, not hers. Anyhow. I'm disputing the dude's claims about what happened.
So, i'd already called mum, told her what happened and instead of disputing the payment and all that bullshit, I just etransferred her the money to pay it. I decide, while support dude is checking things out for me (I wanted PROOF my card'd been declined), I decide to call my bank--and I got through right away. I explained what had happened (she saw the e-transfer--I explained about not wanting to do all the BS involved in reversing charges), she then tells me that there was NO ATTEMPT at amazon trying to charge my debit card (and that mine wasn't the first call she'd gotten like that). I thanked her and went back to the chat.
Told support dude I knew they were lying (but that I also knew amazon told him what to say, etc, I've been a cc lackey). Offers to cancel prime for a refund a nd I'm like no, I want ti keep Prime. So he offers 50% refund but keep my sub, so I agreed. It's been an hour, haven't seen hide nor hair of the refund, but I'll give it til tomorrow--and of course I didn't screen shot the chat.
I then went and found where one sets back up cards and unclicked my mum's and sister's cards (again, cus I have prime). If they fuck it up again, I'll just remove mum's card totally.
Just admit y'all fucked up, amazon. I mean really.
Anyhow, we'll see if I get that refund....