Let’s be honest there’s some things that really grind our gears. One of these things that are a pet peeve for me is when companies of their own virtual world platform don’t take care of their communities. Despite some incidents where I’ve flagged something and it wasn’t seen as an issue and tossed to the wayside. IMVU does for the most part take care of it’s ever growing community and user base. Today I was sent a spam message, you know how in MMORPG’s like SWTOR you’ll see random usernames with letters and numbers trying to get you to click the link. Buying currency from their website that you can just buy on your own if you wait for the right point during a sale. Honestly, I don’t mind these messages and just delete them but I’ll be good and say I was having a rough day and I did flag it because it was the first thing I dealt with while being in my feels. 1 hour later the username is now disabled. I can’t stress this enough when I say if they’re not taking care of an issue it’s for one of two things. I’m sharing this as an informational post. Positive vibes please this is only informational for those who want to read. If you want to know more about IMVU’s customer service and how it works please continue reading.
You didn’t flag the issue for them to find the proof in their database. Screenshots don’t work it will backfire on you big time I know this from experience trying to resolve an issue a while back in the past. IT HAS TO BE FLAGGED!
Because of COVID-19 they’re full office of customer support staff is currently not there. From experience there are more reports than people currently working on all of these flagged issues and case reports. Please be patient! this goes for any virtual world currently. They’re all struggling to keep up while cutting corners to ensure that they don’t go out of business like so many companies have recently.
However, I want everyone to pay attention to the number one reason they don’t solve a problem. Without proof through their server it’s hard to tell even with screenshots. To be honest there’s so many people who can alter screenshots and photos with Photoshop I don’t blame them. That’s exactly what they’re thinking too so please put yourself in the companies shoes. It will help you understand a lot more of what’s going on. Never judge a book by its cover without understanding the full situation at hand. This is what will cause things to not get done on their end.
Not to say there aren’t situations where they ignore completely or just don’t take care of it. In those situations just go higher up I’ve done it but just know you’ll be labeled as a “Karen” as the kids call them nowadays. (No disrespect to anyone with the name Karen I’m sure the whole thing is annoying to say the least.)
But on a positive note I made a new badge canvas today check it out! I made it super kawaii this time around;
Overall, from my experience with all of the issues I’ve ever experienced on IMVU the staff has always been accommodating and helpful. Even if it was an answer I didn’t like. And trust me I don’t like to take no for an answer. The staff at IMVU are people to just like their patient with us and what makes us tick they are the ones dealing with everyone's attitude. Customer service is definitely not easy as I’ve experienced first hand. Please remember to be understanding to other humans they’re just trying to do their job. Thank you for reading.
Ellie’s Opinion on Today’s Mystery Packages (Summer Bands) on IMVU
If you have been on the browser version of IMVU today specifically on the classic website you probably ran into all of the marketing regarding their limited time Mystery Room Packages. If you haven’t feel free to check it out because let me tell you one thing IMVU does exceptionally well is market their products for their virtual world platform. You’ll probably see the banner that looks like this;
and switches to this;
When you click this banner it leads you to a page that looks like this;
Enticing isn’t it? well it was to me. I love the Mystery Packages and when I can I buy them often so I can review my experience with them and show you what you could get by participating. Basically its like a gacha (a japanese gumball machine chance item) these are popular in Second Life and the mobile application called Line chat if you’ve ever used it. Everything you get is given by chance. Don’t let the only $15 fool you though your basically paying $1 for each thousand credits which let’s be honest isn’t that bad. But you’re hoping for the mystery of getting a new room you probably wouldn’t expect yourself buying that you can USE. Well my exeperience this time around was both a negative and positive and let me tell you why. When I bought my first bundle I’ll be honest I was a little disappointed. Why? because I ended up with a nursey. Now for someone who participates in family RolePlay on IMVU this is a great thing to obtain. However, if you’re anything like me and you’re just the life of the party and enjoy chatting with others. You don’t really have a need for a room like this. I am still a little salty about it because yes I was disappointed to begin with. And this is where humanity is flawed. You shouldn’t be disappointed in what you recieve but grateful for everything you currently own and the new things you obtain. I was a little upset for a good 10 minutes but as a virtual world interior designer in both IMVU and Second Life I thought about it and I could possibly make the room work for my type of decor style so I can use it in the future. But because of my disappointment I ended up making an impulse buy and buying another Mystery Room for $15 I wanted to see if I would be upset with the options with a second go. I wasn’t disappointed. The way I see things everything happens for a reason even if the reason can’t be explained. The fact you get credits with these packages are helpful because even if the room isn’t something you love you can spend the credits on something you do. You also get to keep each individual piece of furniture that you can use to decorate other rooms you buy if you buy any. There’s always a positive to every negative.
First Mystery Package Revealed:
So this is going to be somewhat of a rant from my disappointment earlier. I didn’t want to change anything I typed before when I was on a roll with my ranting spree because I want to show RAW emotion. The truth of how humanity acts towards certain situations when disappointed or upset. Hopefully if you take away anything from this post it’s that we’re all sensitive to emotions and haunted by our own anger and disappointment in life. When we all should really be grateful for the things we have and the things we obtain no matter what it is.
Technically I bought two for myself thinking it was just a dud try with my first luck of the draw ending up with a nursery. I mean don’t get me wrong for a family Roleplayer on IMVU that would be perfect. But what am I supposed to do with that? I don’t family RolePlay on IMVU I just could never get into it but am rather active with it in Second Life. Overall, it’s okay but it’s also a boys room... I’d rather it at least be gender neutral for a nursery so if I ever wanted to try my hand at it I could go the boy or girl route. No it’s just for boys. Okay that’s fine but this room will probably get zero use out of it for me. It was actually a bit disappointing for me. I guess the 15,000 credits in a sense make up for it though. But still I’d at least want to be provided a room that I could use at some point during my adventures in this virtual world platform. Sometimes I feel with these mystery packages there should either be a one time retry button for something you could use. Or a way to sell the room for a smaller price even so you can get credits for it to spend on an item or something. It would make sense for those who can’t use what they obtain. Everyone is into something different. I don’t want a kid in a virtual world.
However, overall the design is nice don’t get me wrong for a boys room it’s definitely cute for what you get. In a way I’m at least happy you get the furniture the living set I could probably use in a different room I have. But things like baby blocks and a crib? It was almost a waste of $15 for me. Oh yes! by the way these mystery packages are a whole $15. For this price it would’ve been more worth while to buy VIP and credits when on sale for $5.50. I guess I’ll figure out something to do with this room but it’s a shame it will just basically sit and collect cobwebs in my inventory. Below are some photo’s of this nursery. Like I said theres nothing wrong with the nursey for what it is it’s gorgeous and adorable. The creator did an amazing job! I’ve nothing against the creator or how the overall look of the room is... but again what am I going to do with it in the way I use the IMVU platform? Wish me luck as an interior designer im going to see what I can do with what I have and see if I can find a use for it down the road.
Nursery Photos:
Second Mystery Package Revealed:
The second Mstery Package I was a little more excited for. I’ll actually be able to use this at some point. It would make a nice possibly dark themed club for the future and came with a lot of nice furniture that I can use in general whether it be in a club or home aspect. I’m not as salty spending the second $15 that I did. The second try was a lot more exciting for me since I obtained things that I COULD use at some point in one way or another. So it didn’t feel like a waste of money for how I use IMVU. I enjoy partying and entertaining my friends with a nice chat and a few awesome dance moves. I honestly can’t complain too much about my second Mystery room from the package. Best part it’s from a creator I’ve never heard of. I always support creators on IMVU especially the new and upcoming ones. I love the scenery and everything this room has to offer. Other than it looking a little to shiny and latexy it’s something I enjoy. Below are some photos of the club. I’m quite happy with this room. The room is called the PVC Black Hearts Club if you want to find it.
Conclusion:
Overall, though I was disappointed with the first room. The second Mystery Package I bought was anything but. There are certain rooms for different people and though I didn’t know what to do with the nursery I’ll find some way to use it I’m sure. The second room the PVC Black Hearts Club is filled with so many things that are interactive and there’s so much to it. Between the furniture and the atmosphere it’s something I enjoy. Just know that sometimes you’re going to obtain things in Mystery Packages you don’t like and that’s why IMVU does it. Because they know if what you get first isn’t something you like or can use the curiosity consumes you and you end up impulse buying another. Sometimes that’s a good thing because you could be like me and end up with something you like and can use for your second. It all has to do with the luck of the draw. I hope this was somewhat interesting to read.
