#virtual world help

[evwuniverse]

Does IMVU Take Care of Their User Base?

Let’s be honest there’s some things that really grind our gears. One of these things that are a pet peeve for me is when companies of their own virtual world platform don’t take care of their communities. Despite some incidents where I’ve flagged something and it wasn’t seen as an issue and tossed to the wayside. IMVU does for the most part take care of it’s ever growing community and user base. Today I was sent a spam message, you know how in MMORPG’s like SWTOR you’ll see random usernames with letters and numbers trying to get you to click the link. Buying currency from their website that you can just buy on your own if you wait for the right point during a sale. Honestly, I don’t mind these messages and just delete them but I’ll be good and say I was having a rough day and I did flag it because it was the first thing I dealt with while being in my feels. 1 hour later the username is now disabled. I can’t stress this enough when I say if they’re not taking care of an issue it’s for one of two things. I’m sharing this as an informational post. Positive vibes please this is only informational for those who want to read. If you want to know more about IMVU’s customer service and how it works please continue reading.

You didn’t flag the issue for them to find the proof in their database. Screenshots don’t work it will backfire on you big time I know this from experience trying to resolve an issue a while back in the past. IT HAS TO BE FLAGGED!

Because of COVID-19 they’re full office of customer support staff is currently not there. From experience there are more reports than people currently working on all of these flagged issues and case reports. Please be patient! this goes for any virtual world currently. They’re all struggling to keep up while cutting corners to ensure that they don’t go out of business like so many companies have recently.

However, I want everyone to pay attention to the number one reason they don’t solve a problem. Without proof through their server it’s hard to tell even with screenshots. To be honest there’s so many people who can alter screenshots and photos with Photoshop I don’t blame them. That’s exactly what they’re thinking too so please put yourself in the companies shoes. It will help you understand a lot more of what’s going on. Never judge a book by its cover without understanding the full situation at hand. This is what will cause things to not get done on their end. 

Not to say there aren’t situations where they ignore completely or just don’t take care of it. In those situations just go higher up I’ve done it but just know you’ll be labeled as a “Karen” as the kids call them nowadays. (No disrespect to anyone with the name Karen I’m sure the whole thing is annoying to say the least.) 

But on a positive note I made a new badge canvas today check it out! I made it super kawaii this time around;

Overall, from my experience with all of the issues I’ve ever experienced on IMVU the staff has always been accommodating and helpful. Even if it was an answer I didn’t like. And trust me I don’t like to take no for an answer. The staff at IMVU are people to just like their patient with us and what makes us tick they are the ones dealing with everyone's attitude. Customer service is definitely not easy as I’ve experienced first hand. Please remember to be understanding to other humans they’re just trying to do their job. Thank you for reading.