Outsourcing may sound like a 21st century concept, but it has essentially been existing for a very long time. See the evolution
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Outsourcing may sound like a 21st century concept, but it has essentially been existing for a very long time. See the evolution
"Clients require agility and also lightning-fast time-to-market,” the report says, without communication and time-zone hassles. Plus, overseas, “prices are inflating, attrition is increasing, and quality is on the decline.”
A recent Forrester report on the movement to domestic IT outsourcing
Though both candidates have paid a lot of lip-service against the offshoring of American jobs, PC Advisor predicts the election outcome will have little effect on the IT outsourcing industry. Their other prediction: Domestic IT outsourcing will continue to rise. We'll cheer for that!
More and more IT analysts and clients of outsourcing are coming to the same realization: the quality and cost-savings of offshoring aren't all that great.
Cost effectiveness was just one of the most important criteria when deciding where to outsource IT services; workforce skills and experience, availability of qualified workers, and English-speaking capabilities were also major factors, according to the survey.
India is undoubtedly still a prominent offshoring location, but wage inflation and high staff turnover mean the cost savings aren't as impressive as they once were.
Debra Maxwell, global BPO director at Arvato
Africa's hopes of becoming a prime IT offshoring destination for Europe and North America is quashed by recent social upheavals and political instability.
Improve Overall Business Performance using IT Off-shoring Services
As the competition heightens among IT service providers who have the capabilities to handle a range of tasks for their clients, the factor that will influence a client to choose a provider will be based on not just cost efficiencies but on over-all business efficiencies and priorities. Another vital aspect will be the flexibility and agility that the provider can offer.
The recession has a lot of IT heads trying to accomplish more with less or at least achieving the same amount of work on smaller budgets. The business must decide on which areas of the business are non-core and can be handed over to an off-shore provider. You will however, have to take into account all factors before you adopt an off-shoring model as only cost reduction is not enough to justify moving operations off-shore. A key factor to be borne in mind is the security and integrity of your information and procedures involved in ensuring that the same is protected. Companies need a value proposition that is multi-dimensional and a service provider who can deliver a strategic, flexible, global solution. In addition, you must keep in mind that due attention is given to planning and the stages of selecting the provider, transition of processes and the ongoing management of the off-shore contract.
The most obvious advantage of using off-shoring is that there are substantial cost savings due to lower business equipment purchase and maintenance costs. There will be incremental cost advantages over traditional outsourcing which in turn will free up your budget and assist you in cost cutting exercises. From an operational perspective, you will find that the operational details and most management hassles are taken over by your service provider. This will enable you to get better margins on products and services as your costs are lower. You will see that having dedicated and experienced vendor management will allow for greater focus on the function and faster expansion/ up-scaling of the overall business as & when required.
Off-shoring improves your company margins and can therefore unlock better value for you. It reduces the complexity of management in areas which are not a core focus of your business. You can then focus more on your key areas, leading to better results. It makes it possible for you to free up management time and put your company on the fast track in growth to compete better in new markets. It vastly lowers time spent on personnel management, including personnel hiring and attrition liabilities. You get maximum cost advantages, which lowers overheads and creates better pricing and margins, giving the individual responsible a higher profile in the company. And last but not least, off-shoring creates greater shareholder wealth.
Allied Worldwide specialises in providing IT off-shoring services for leading companies across the globe. Allied is the preferred partner of choice of many as we provide high quality, cost effective off-shore IT services through flexible engagement models.