Difficult call
IT Support: Hello! How can I help you?
User: Let’s hope. I can’t log in.
IT Support: Log into what exactly? Are you stuck at the log in screen of your computer or stuck at one of our sites?
User: I don’t know. I usually just open the machine and it goes.
IT Support: What screen are you stuck on?
User: I knew this was going to be a difficult call.












