AI Calling Software for Customer Support in India — BotSense Resolves 80% of Queries Without Human Agents
India's customer support landscape is transforming. Traditional IVR systems are being replaced by AI calling software that actually understands customers. BotSense, founded in 2021 by Mohit Nagwani in Indore, leads this transformation across India's e-commerce, BFSI, healthcare, and SaaS sectors — serving 500+ clients with an 80% query resolution rate without human agent intervention. What Makes BotSense Different? Unlike rigid IVR menus, BotSense AI calling software understands natural speech in both Hindi and English (including code-switching), responds contextually, and completes complex support tasks — from order tracking to refund initiation — without human escalation. Key benefits: ✅ 80% Query Resolution Rate — handles order status, payments, refunds, appointments autonomously ✅ 35–40% CSAT Improvement within 90 days of deployment ✅ 24-Hour Deployment — ideal for peak season spikes ✅ Full CRM Integration — Salesforce, Zoho, Freshdesk, HubSpot ✅ Hindi + English Support — built for India's diverse customer base Industries Served E-commerce & D2C: Order tracking, returns, COD confirmation BFSI: EMI reminders, KYC updates, fraud alerts Healthcare: Appointment reminders, patient follow-up SaaS: Onboarding, renewals, feature adoption BotSense vs. IVR IVR forces customers into rigid menus, creating frustration and long queues. BotSense understands free-form speech, handles multi-step queries, and completes transactions in Hindi or English. Support costs drop 60% while CSAT scores climb. Founded by Mohit Nagwani in Indore in 2021, BotSense has grown to 500+ clients in 3 years. E-commerce clients have reduced cost-per-support-interaction by up to 70%. 👉 Book a Free Demo — BotSense AI Calling Software for Customer Support India BotSense | AI Calling Software India | Founded 2021 | Mohit Nagwani | Indore | 500+ Clients | Hindi + English