The main problem with the "do you want complicated characters or not" discussion surrounding The Pitt is that some people only want some complicated characters. If Al-Hashimi is complicated, or has meaningful negative complications, it takes away from the "Robby is a misogynist" narrative that people are building up. It's a flattening of the characters that ignores the text of the show to fandom post and be aggravated over the show you've made up in your head.
Al-Hashimi is being written to be aligned with corp interests with her instance on using her algorithms and kissing ass to Underwood. Underwood's cost-cutting and profit-seeking threw safety to the side, which directly led to the circumstances to have Evans get punched in Season 1. On top of that, Underwood's reactions to Robby & The ER's handling of the Pittfest victims is clearly written to be antagonistic. From the fake patient scene and the 180 lung scene in the Season 2 premiere, it seems like Al-Hashimi's being very pushy with methods that don't seem to get the goods. We've seen a whole season of the previous methods work, and handle a mass casualty event, while the person Al-Hashimi aligns with made actively made things worse for the characters last season. I mean, she's also trying to stop using the name "The Pitt" to refer to the ER, the literal title of the show we're watching, in the same way that Underwood does in Season 1.
She's a complicated character! She's aggravating to both the characters and the audience, but that's not all she is. She also has good interactions with other characters in the season premiere, and she has good history with others, too. It's a very black and white view of these characters when the interesting thing about The Pitt is that these complicated, multi-faceted characters are put through a very complicated, high-stress job that makes people clash, grow and change. Flattening her to remove any negatives is doing a disservice to her character and the show.
Another character that people relate Al-Hashimi to is (Season 1) Santos, and I think Santos gets flattened a lot, too. (Season 1) Santos is an asshole. She is written to be disliked, she is mean to other people for no reason and barely sees patients as people. A lot of her interactions and story beats drive this aspect of her home to the audience. However, that's not all she is! If that's all she was, we wouldn't get Whitaker and Javadi making her crash out over the idea of her being given a similar nickname to "Crash". If that's all she was, we wouldn't see her help out the found-in-Pittfest-parking-lot patient. Think about how much more relaxed she is in the Season 2 premiere compared to the first few episodes of Season 1. Think of that scene with her and Mel, with Santos really trying to get past Mel's own walls and figure out what's upsetting her. If we flatten Santos to "perfect angel, does nothing wrong" like some sides of the fandom like to do, we lose the impact of these moments.
Another way: Think about everyone's different reaction to Langdon being back. Despite clearly helping Langdon get back to the ER in some way (think about the steps Robby outlined last season in their last scene together compared to where Langon is now!), Robby still obviously feels negatively towards him. Because of Langdon being so outwardly supportive and nice to Mel, she's extremely happy to see him finally back. However, because Langdon was a huge asshole to Santos, she's a lot less thrilled. That's complicated!
Another way: Despite Robby clearly respecting women like McKay and Evans, he's still much harder on Mohan and Al-Hashimi than he is on other men in the ER. Three of his storylines last season were of him being mean to women for various reasons in ways he is clearly not with the men. Collins gets her head chewed off after she pushes back on how he treats Mohan, McKay gets thrown to the incel kid because McKay took away control from Robby in that situation and he was so worried about the incel kid's life he couldn't see how an all-women "elimination list" could be a red flag, and Al-Hashimi is getting a similarly cold shoulder to Langdon despite the two's "trangressions" being completely different levels. That's complicated!
Going back to Al-Hashimi & Robby: She's sucking up to corp interests & pushing methods that don't seem to work/help/teach, and Robby's an unprofessional asshole w/ some obvious control issues that hates the corp interests and probably definitely has a blinf spot with how he treats women. These are two complicated, interesting, multi-faceted characters giving us TV drama! That's The Pitt, baybee! Feigning ignorance over why the text of the show would make someone would view any character in The Pitt in a negative light, this whole idea that Al-Hashimi or any character is "just eager" and there's nothing else to them, is just silly. There's positives and negatives to pick through for every single character in The Pitt, that's the whole thing about the show.
Taken from a Twitter thread and made into it's own post.