So, this has been a total disaster, to say the least.
I pre-ordered a plush from Kitamon Plush back on the 22nd of November. It was a life-size DemiDevimon plush. From the photos posted on their website, it looked super well-made and accurate to how the character looks in the games/anime. Unfortunately, it has been nine months since I pre-ordered this plush, and I have yet to receive it. On Kitamon Plush’s website, it states that they work a full-time job, so it can take up to five months for them to complete the plush and have it shipped out. Well, we’re four months past the expected completion time, and it has not arrived yet.
I’ve contacted the seller twice through the contact page on their website and once directly through their e-mail address within the past two months or so, asking them what the status of my order is. I have not received any replies back. So, I went and tried to dispute the charge with my bank. Unfortunately, my bank stated that there is nothing that they can do about this since I don’t have an exact delivery date. “Up to five months” is not good enough for them to process the dispute, apparently.
So, that’s it. There’s literally nothing else that I can do about this, as far as I’m aware. I’m just out a bunch of money and that’s that. I was wondering if maybe something happened to whoever it is that runs Kitamon Plush, but I don’t think that’s the case as their website has changed in appearance since I pre-ordered the plush back in November.
So, considering I paid for something that I highly doubt I will ever receive, and considering I was not given enough shipping information to even dispute the charge, I honestly would NOT recommend purchasing anything from Kitamon Plush. I don’t like doing this because I feel like I’m bad-mouthing them, but, this needs to be said somewhere on the internet. This is not cool, not in the slightest.