Talk-through, walk-through, run-through: learning needs practising on different levels was the subject of the SKMF Round Table sponsored by IT-Logix in Bern, October 18, 2016. It was an opportunity for like-minded professionals to network and to gain hands-on experience on knowledge flows and knowledge transfer.
Participants found the round table to be of great value, giving them a solid overview of how IT Logix deals with the challenges of knowledge sharing. “The content, combined with exercises we delved into during the round table, was practical; it will be easily applied to knowledge management cases” expressed Anders Bröchner. David Gemmet’s biggest take away was “how knowledge transfer as an unstructured field can be managed by utilising a structured approach such as talk-through, walk-through and run-through.”
The SKMF thanks IT-Logix for hosting the round table and for its warm hospitality including the wonderful buffet. It was a great workshop and a perfect location for people to meet and share KM perspectives.
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Like water flows in a stream and into a lake, knowledge flows through organisations. As an organisation grows, there are more people and therefore, more knowledge flows.
Knowledge is in people’s heads, not simply in databases or in reports. Knowledge is shared when people communicate with one another and are willing to open up to tell their stories. Frank Leistner (2010) wrote about the flow of knowledge and about the barriers that hinder the flow in organisations. Although there are barriers, barriers are natural. In order for a flow to exist, barriers must exist. We can think of barriers as a hindrance, or as adding a certain value. If people were all the same, there would be no friction and little exchange, and no need for it. There would be no imbalances, as Gil Regev, EPFL researcher has pointed out. Imbalances are natural and allow us to grow and to exchange.
People are individuals with mental constructs, as are you and I. We sit on our islands, and build our own flows, and our own barriers. We protect ourselves, in a way, and accept or reject what others say. We listen to others, welcome ideas, although we may be reluctant to. These are barriers. Sometimes we stumble and fall. Usually we get back up and find our ways around the barriers. A stream is continuously being challenged by falling branches or leaves that obstruct the flow and modify or alter its course. Yet it continues to find new avenues for it to flow. Recognising our barriers, finding ways to exchange through these barriers, may allow us to let go. The challenge lies in our preconceptions.
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