#CatherineRinaldi #MetroNorth #MetroNorthRailroad #MTA #CustomerFeedback #CustomerResponse #CustomerEnquiry #CustomerInquiry #HarlemLine #HudsonLine #NewHavenLine #MNRR #CustomerService The unacceptable service provided by Metro North is, frankly, unnerving. It’s time for MetroNorth and the MTA to tell us, candidly and truthfully, exactly what is going on with this railroad. The fact that the management is patently unable to run this railroad is obvious to all—but what is their plan to address this? It is my considered opinion that MetroNorth does not possess the requisite talent or equipment in order to run the railroad properly. These trains are held together with spit, glue, and duct tape. Poorly trained and unsupervised mechanics lead the way. The lack of back-up trains at the ready is a disgrace, especially when one considers the cost of a monthly ticket for daily commuters and the inconvenience they experience due to cancelled or overcrowded trains. However, the ticket machines, E ticket app, and onboard credit card machines are at the ready—those work just fine. The priority of a railroad should be to provide excellent service to their riders. MetroNorth seems to have lost sight of that primary objective. (at Peekskill, New York)