Will #Mobilevoip Trickle Up?
you can read the whole story here: http://www.theglobeandmail.com/news/technology/business-technology/duncan-stewart/skype-represents-new-wave-of-trickle-up-technology/article2035534/
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Skype represents new wave of trickle-up technology
Duncan Stewart | Columnist profile | E-mail
Published Thursday, May. 26, 2011 8:35AM EDT
Last updated Thursday, May. 26, 2011 8:41AM EDT
The purchase of Skype earlier this month highlighted three important themes: verbs are good, big companies like making money and businesses are getting more consumerized every day.
We’ve known for years that when a specific consumer brand name becomes the generic equivalent for the entire category (Kleenex, Xerox, Aspirin) that it was worth a lot of money. Products so honoured sell for premium prices and generate premium margins.
Historically, leading-edge technology was pioneered in the enterprise, and then trickled down to consumers over time. At one time, touch tone phones, laser printers or computers were only found in offices.
In 2011, we are seeing the reverse. Having a solution that is robust, well tested, scalable across tens or hundreds of millions, requires minimal training and that users actually like to use turns out to be a good thing. Any multibillion dollar tech company knows a lot about developing software, Skype’s buyer included. But “beta testing” on the scale of a global consumer offers a new development model, even for the tech experts.
This consumerization of enterprise information technology is becoming the new normal, at least some of the time. Enterprises are adopting tablets that started as consumer toys and businesses are using Twitter and Facebook for key marketing and customer service tasks.
Look for more consumer technologies and companies to be adopted and purchased by big tech companies that are primarily business focused.
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