Why I Speak at Conferences – 1 Year Later
After MWUX 16, I related a story about a guy who approached me during the closing party to thank me for my talk about UX debt. As I said then, it was an affirming experience.
I didn’t speak this year, but the ripples from last year’s talk continue to impact people in profound ways. During lunch, a young woman got my attention as I walked by and reminded me that she had spoken with me after I gave the talk at Interaction 17. We had eaten lunch together and I gave her advice on how to approach the debt situation she faced at her company. She informed me that she had been employing my advice and was making good progress.
Then, during another meal, I was approached by a man who had a few more years of experience than me. He was thrilled that I was at the conference—that he could meet me and tell me his story. He explained that he wasn’t at the conference last year, but that his boss had pointed him to the video of my talk. When he first watched it, he was skeptical, but he started assembling a UX debt inventory, and it hasn’t just helped him manage his debt, it completely changed the way his company works. They’ve been communicating more. They’ve been collaborating more. They’ve developed better working relationships and a common goal. It’s clear that they had bigger problems than just UX debt, but I’m thrilled that my talk and the tool I promoted was the catalyst by which he was able to affect such dramatic change. They call their debt inventory “the Moffett chart”.
That was a quite gratifying encounter. Once again, that is why I speak at conferences. You should try it.
Oh, and if you think your company could benefit from a talk about UX debt, please get in touch.










