So today I splurged and bought a new gaming laptop, my first computer purchase since I got my old Dell Vostro 400 desktop back in 2007 (which amazingly still works as of the last time I booted it up, itās just a complete dinosaur and I donāt even have it plugged in or connected to anything since I last rearranged my desk back in November). Shiny New Laptop (which was new in 2013) was a gift. So this was a very exciting dayĀ for me.
Purchased an HP Omen 17ā³ direct from HP Canada, and am very happy about the purchase (also got a new monitor on sale, with full HD resolution - current monitor tops out at 1600x900), and even popped for a 3 year extended warranty, because HP is having a thing where if you donāt actually use it, you have 90 days after it eventually expires to request a refund. First time Iāve actually said yes to an extended warranty; kudos on whomever decided that was a good policy to have, I entirely agree.
Anyway, with those on the way, there were also some odds and ends of additional items I wanted to purchase. Like they only had the 17ā³ available with a 256GB PCIe SSD boot drive paired with a 1TB secondary HDD - and Iād rather have that second drive also be an SSD. HP lets you do things like change/add drives or RAM without it invalidating your warranty (they even tout how easy the case is to open as a feature), yet another thing Iām really liking about this purchase, so I decided to pop for a 2TB SSD to replace that with. I plan to stick the HDD in an external 3.0 drive enclosure; removing it should increase the battery life of the laptop, and I have a nice powered 3.0 USB hub I can plug it into for use (yay past me for planning ahead and getting a 3.0 hub rather than 2.0). Figure it can hold things like big media files where playback speed is not a real issue, ie, movies and music and photos.
So anyway, Iād never used Newegg before, but I didnāt want to throw money at Amazon, and Best Buy didnāt have everything I wanted, so I decided to try them out. Website is fairly nicely designed, their filtering is awesome (best Iāve found yet) so it was very disappointing when I went to submit the order and things immediately started going seriously wrong.
First off, it apparently timed out partway through submitting the payment. It landed me on a screen saying that the order hadnāt been processed, I hadnāt been charged, and to please try again. I stupidly believed that, and didnāt double-check (my bad, but still their siteās fault). So I redid the submission. It went through. Checked my email - yup, there was the order emails. Yes, multiple, they process every item ordered as a separate order and order # rather than as one set of multiple items, so I had 5 emails in total - received your order, charged payment for items 1-4. Ugh, stupid design, but whatever.
Go to make supper. A bit later my brother (who was kindly letting me use his CC for all this) came to check with me, very concerned - heās received 10 emails. The order had gone through twice. So I leave off making supper, go upstairs to cancel the duplicate order... only the Newegg site says the items are invalid to cancel. What. The. FUCK.
Double check my emails - I have the second set of emails too, arriving a good 20 minutes after the first. I immediately get on with their online customer support, explain the situation, list all 8 order numbers divided into their two sets.
Customer rep can only cancel 2 of the 4 on first order, because apparently once they start packaging an order, you canāt cancel it any more, and despite it having been only around a half hour since I placed the order, some of itās already being packed. Okay, so can we cancel the duplicates on the second order? She goes to look that up, I tell her exactly which two order numbers that would be, as I have the order screen open in front of me. Nope, she canāt do that one, lists one of the numbers sheād already cancelled. We go back and forth doublechecking, I again tell her what two specific order numbers still need to be cancelled. Nope, still canāt do it. Another run of double checking, list the two specific numbers a third time - and ffs, it turns out the problem is she hasnāt noticed the difference between a duplicate order ending in 79703 and the one ending in 80703 that sheād previously cancelled, which is why her attempts to cancel it have repeatedly failed. GAH!
By now weāve been in chat for almost 40 minutes, and I have progressed from being merely annoyed to flat out frustrated RAGE. She finally tries to cancel the right numbers, and NOPE, those are now also in packaging. Supposedly my only option is to wait until they arrive, and either refuse the delivery (assuming I can identify which package(s) are those two specific duplicate items) or process a return. And while she says that a return wouldnāt involve a restocking fee, I canāt help but notice sheās not saying anything about shipping costs. Just WTF kind of poorly designed ordering system is this!? And who the hell doesnāt have a built-in buying remorse period of at least an hour before they start on actually shipping stuff?
Argh. Ugh ugh UGH. End chat, go to finish making supper, talk it back and forth with brother about what we should do (while feeling horrible that I ended up putting doubled charges on his card). So distracted I ended up burning the rolls for what was going to be meatball subs, and had to do noodles instead. Supper was very late, good thing this is not a day where heās working nights.
Thankfully, someone somewhere successfully fixes it; after supper I found three emails saying they wereĀ āout of stockā on the duplicate items, and when I checked their site again, Iām now showing as having 3 of the 4 items remaining (and all with the button for me to manually cancel them enabled), and everything else cancelled (thankfully the one item they cancelled both of is just a 16gb USB key I wanted for recovery media, and I can get one of those just about anywhere). So, at least they made it right in the end, but that doesnāt at all help with the earlier frustration, and being so full of rage I was both nauseous and on the verge of tears, which is not a feeling I at all enjoy. Crying because of a heartbreaking scene in a book = good, crying because of a crappy customer experience = bad.
Never buying from them again, no matter how nice their filtering is. Never recommending them to anyone. Just, never ever again.
msi stealth pro Front Rear Car Seat Cushion Cover Breathable Leatherette Chair Pad Mat for Vehicle Office Interior Beige
msi stealth pro Front Rear Car Seat Cushion Cover Breathable Leatherette Chair Pad Mat for Vehicle Office InteriorĀ Beige
Features
Universal fit for most sedans, SUV, trucks, vans with 5 seats,a full set of item include 2 front covers, 1 rear backrest cover(3pcs separated), 1 rear bottom bench cover(3pcs separated), 2 waist pillows, 2 headrest pillows, 5 headrest covers. The back seat cover is designed with adjustable length to fit different size of bench seat.
msi stealth pro Universal Car Safety Seat Belt Cover Plush Auto Seat Shoulder Pad Cushion Gray Fox Shape 2 Pcs
msi stealth pro Universal Car Safety Seat Belt Cover Plush Auto Seat Shoulder Pad Cushion Gray Fox Shape 2Ā Pcs
Features
Made from Genuine Australian sheepskin. With Non-slip Backing on the back hugs the seat .Provide with Full Protection for Your Car seats from wear and tear. Pure Hand crafted,Add A Luxurious Feel for your car interior.
Universal Fit for Any Kind of Vehicle.Size:Approx.20inch *20 inch
Soft,Breathable,Great for Either Hot Summer Days or Cold Winter Time.100% NO Shedding,Withā¦
msi stealth pro Gray Soft Plush Fuzzy Auto Car Truck Steering Wheel Cover Warm for Winter
msi stealth pro Gray Soft Plush Fuzzy Auto Car Truck Steering Wheel Cover Warm forĀ Winter
Features
SHEEPSKIN FUR MATERIAL ā Made of Genuine Australian Sheepskin Pure Wool, high density wool,soft and smooth, comfortable feel, Itās not easy to fade, environmentally friendly and healthy
UNIVERSAL ā Dimension: 19inch*19inch;Applicable to various models of Car seats,Office Chairs,etc.
Pure Hand-made,Breathable,Warm,Soft,Perfect for Cold Winter Day.Could Relieve the stress ofā¦
msi stealth pro Car Rear Trunk Floor Mat Cargo Boot Liner Tray for Kia Sorento 5 Seats 2013-2014
msi stealth pro Car Rear Trunk Floor Mat Cargo Boot Liner Tray for Kia Sorento 5 SeatsĀ 2013-2014
Features
5 seats Includes 2 front bucket seats covers, 2 front headrest covers,Adjustable back seat covers.a small bag of steel hooks and round plates for install.
Airbag and seat belt compatible.Itās like a leather jacket,will not affect the heating function of the seats,Adjustable Back seat covers with zippers and velcro connect design.Free replace for the 2 center rectangleā¦
msi stealth pro 2pcs Front Car Seat Cushion Cover Breathable Leatherette Chair Pad Mat for Vehicle Office Interior Beige
msi stealth pro 2pcs Front Car Seat Cushion Cover Breathable Leatherette Chair Pad Mat for Vehicle Office InteriorĀ Beige
Features
āBreathable features ā Big Ant bottom seat covers for cars / seat cushion protects yourself from the intense summer and heat preventing your seat from fading and cracking, thus keeping your car nice and cool.(Now available in black & beige & grey & brown!)
āNatural and Efficient for Non-slip Rubber-soled ā luxury car seat covers, bottom pad of car seat protector designedā¦
