You'll work with a lot types of people throughout your career. Luckily, I've been blessed with working with some amazing people. Unluckily, I've also had to work with some, let's just say, interesting clients. You know the one, unrealistic, know-it-all (but doesn't really know it all), I went to this university so I'm an expert, etc. Keeping your cool. Learn how to do it. It's a necessary skill to have. Plus, it's a question you'll be asked in job interviews, so you better know how to answer it! Keep your cool, walk away from your desk, go grab a soda, do whatever you need to do to keep your cool. Knowing how to keep your cool instead of firing off a rage-filled email will help your career! Phil http://www.twitter.com/pjdlv http://www.pjdelavega.com