I have just lost all faith in Playstation
Someone bought DLC for a game I don’t own using my account, and now I’ve been banned. I contacted support, which was online because no phone support on the weekend.
What follows is the absolutely dissapointing, vague, unhelpful assistance I have received. No answers, no assurances, no information even followed up on.
I’m pretty sure all this guy just did was submit a password change. Now I’m locked out of my account all weekend, and could potentially lose all purchases and trophies, which amounts to HOURS of my life and TONS OF MONEY spent.
I have always supported playstation but this is just absolute garbage customer assistance. Are they going to refund the purchase? Unban my account? Why Am I banned to begin with? Please read the following to see how little concern or urgency playstation treats their customers with.
Julio: Hello, My name is Julio how may I assist you today?
Me: Hello. I have found out today that my playstation accout was banned. I checked my email to see if there was any further information, but nothing about the ban. I then noticed an email about a purchase made using my account for add on content for a game I do not own or play for something called Neverwinter Zen. So I would like to report unauthorized activity as well as determine why I have been banned, and if it is related.
Julio: I see and I am really sorry for all the inconveniences you have experienced with your account.
Julio: It will be my pleasure to assist you today and check what's going on here.
Julio: Just to confirm, are we working on the correct account, the one you entered before this chat?
Julio: May I have the email associated to your account?
Julio: In order to keep updated your profile, may I have a valid phone number?Me: XXXXXXXXXX
Julio: Thank you so much.
Julio: We will need to forward your case to a specialist who can make the necessary changes and updates to your account within 24 business hours.
Julio: When we activate your account we will send an email prompting you to change your password.
Julio: This email expires within 24 hours of receipt so please be on the lookout.
Julio: Please ensure your new password is unique, one you have not used before with any other online service.
Julio: Take into consideration that Saturday and Sunday are not business days.Julio: I hope you to start to enjoy the PlayStation experience as soon as possible!Julio: It has been a pleasure to assist you, Michael.
Julio: Please feel free to contact us anytime round the clock if further assistance is needed, we are here for you any time.
Julio: Have a nice Saturday.
Thank you for contacting PlayStation Chat support.The agent has ended the chat.
