Blog Post 7 - Emma Dunlop
(Lewis and Partners, 2012)
“Social media is increasingly playing an important role in television; playing a key role in the promotion of upcoming shows, being utilized for on-air interactions with the audience across a variety of genres, and also as a tool for measuring the success of a show, at least with the audience segment which social media represents.” (Woodford, et al 2014, 1) While many users may not know it, they are actually creating data when they tweet about their favourite TV shows using relevant terms or hashtags. The utilization of this “big data” is termed by Woodford as being television metrics or “telemetrics”, “the application of Sabermetric principles to television ratings, and more immediately the use of social media to promote, and enable interaction with, television networks and franchises.” (Woodford, 2014).
(Teen Wolf, 2014)
Big data can be utilized by market researchers regarding TV engagement. For example, television shows have flocked to Twitter as a way to engage with their audiences and promote their respective programs. Teen Wolf engages its audience through various online platforms. It has its own Tumblr page through which they upload and reblog content as well as interacting with fans; the Twitter page does the same things but with the organizational element of hashtags. At the moment they are using #Season4Alphas as a hashtag on their official Twitter page for users to nominate their friends to be “Alpha of the Week” (MTV Teen Wolf, 2014).
(New Girl Facebook, 2014)
New Girl utilized the same strategy with Facebook – a “fan of the week” spotlight was enlisted with the possibility of people who mentioned the show on their Facebook could be featured on national TV (Darling, 2012).
In the case of TV programs, official hashtags cause “more posts to aggregate” (Darling, 2012) and therefore collate data useful for market researchers and the networks to inform themselves on trends and opinions of the respective show.
(Proulx, 2012 - Yellow is #Glee; red is #saturdaynightGLEEver)
The TV show Glee which usually has an official hashtag of #Glee spurs around 75,000 tweets per episode but still alters Twitter hashtags trends; this is evident through new hashtag #saturdaynightGLEEver which aired during an April 2012 episode and was employed by Twitter users over 8,500 times (Darling, 2012).
Harrington (2013) states that "TV can be enhanced when experienced alongside others” and describes social media as acting as a virtual lounge room for audiences to share their experiences of episodes. Hashtags enable users to find and contribute to conversations they are interested in and link their contributions to a wider discussion. It is arguable that networks and data analysts benefit more from the use of hashtags as it provides them with marketable big data and information on the viewing habits and opinions of unsuspecting audiences – it essentially harnesses “Twitter as a means to inconspicuously observe the activities of TV audiences” (Harrington, 2013). However, audiences do benefit from the collation of hashtagged conversations as it makes those respective conversations easier to find and contribute to.









