Today at work I had a customer come through my til and while talking with her during checkout she had mentioned that she was very pleased with the customer service she had received from a lady on the floor. At hearing this I asked her if she happened to know the girl’s name, she didn’t, and I couldn’t quite identify who it was from the description she gave, but all the same I thanked her for her comments. I also encouraged her to stop by the customer service desk on her way out, I explained to her that there we keep comment cards that can be filled out in recognition of staff members. It was busy at the time, so I quickly got distracted after she had left my til but I am hoping that the customer took advantage of the option. To finish off the first week of the new year, today’s random act of kindness: encouraging the recognition of the hard work of others.
Simple, yet a positive comment could make a difference in a workers day or even to their feelings towards their work in general. I really hope that my co-worker hears that she made a customer’s day and that hearing so makes hers in return.