#review monitor

[launchkit]

Review Monitor: Added to Slack as an official integration!

New integration! Track iOS & Mac apps in @launchkit and get app reviews in Slack https://t.co/r2SAYF079Y #changelog pic.twitter.com/sMd1QCstOY

— Slack (@SlackHQ) April 3, 2015

[launchkit]

Review Monitor: Slack Webhook Support

@launchkit Review Monitor looks awesome. Is there a way to use it without giving access to "Read your Slack messages and files"?

— Ilya Baryshev (@coagulant)

March 2, 2015

Since launching Review Monitor, we’ve gotten consistent feedback from users concerned about the level of access they needed to grant in Slack in order to use the integration. Specifically, they asked why we were asking for Read access to their Slack account. 

We strive to make products that are incredibly easy to use. To make setting up Review Monitor simple for people of all technical abilities, we have users connect LaunchKit to Slack through Slack's OAuth flow.

Unfortunately, Slack's OAuth scopes are tiered: you can't get "post" access without "read" access. So in order to post to your Slack channel, "read" permission is a prerequisite.

This is obviously broken, and the good news is that they are working very hard to remedy the situation. We’ve been in close contact with them during the process and the next version of their API will have some big improvements. The minute we have the ability to turn off Read access, we will for every account. 

In the meantime, we understand there are some users who just don’t feel comfortable granting any application full access. So today, we’re happy to announce we have added the ability to connect Review Monitor to Slack via a webhook.

Now new users who deny access to Slack will be shown an option to connect via webhook.

Existing users can take advantage of this new option as well, and can setup your webhook here.

[launchkit]

Review Monitor: Bad Review Triage

Every app gets bad reviews. No matter how hard you work, someone will find something wrong with your app. But just because you get a bad review doesn’t mean it needs to stay that way.

Recently we added Bad Review Triage to Review Monitor. Now when you get a 1-3 star review, you’ll see a section below the review that gives a couple options to potentially fix it.

Email Support

When asking developers about how their teams handled bad reviews, many told us that they would send the review over to their support team, who would be in charge of finding and reaching out to the user. To make this process easier, we added an “Email Support” link which composes a new email with all the necessary info.

Just add your support team’s email address, and hit send. Done.

Search Author

One of the hardest parts of resolving a bad review is figuring out who the user is. We usually start be seeing if there’s anyone in our database with a similar name. But since LaunchKit doesn’t have access to your database, we do the next best thing: search for the user on social media.

When you hit “Search Author”, a new window will pop up which searches for the user on Twitter, Facebook, Google, Pinterest, LinkedIn and more. With any luck, the user who left you a review will use a similar username on social networks than they do in iTunes. Thanks to AppBot for inspiring this approach.

These tools aren’t perfect, but hopefully they’re getting you one step closer to resolving your bad app reviews!

Sign up for Review Monitor!

[flyinggoatman]

Review Monitor http://ift.tt/1F2qh70

[launchkit]

Review Monitor: Version number now in Slack and email notifications

The title says it all. Now when you get review notifications through Slack and email, it will include the app version number the review is for. Hopefully that'll make reviews a little easier to understand and respond to.

[launchkit]

Review Monitor: Emoji Support for Public Pages

We've added emoji support to public review pages (see example here)! Big thanks to Twitter's twemoji and also to seanflannagan for the request!

[launchkit]

Review Monitor: Find the reviewer on Google & social networks

A small feature we just added to Review Monitor is a quick link to search for the user on Google and social media. Use it to lookup the App Store username on Twitter, Facebook, Instagram and more.

[launchkit]

Review Monitor: See reviewers' other App Store reviews

A small detail you might have noticed in Review Monitor is the ability to see the reviewer's other App Store reviews. It's a handy little tool to help judge how seriously you should take the user's comments. 

Clicking that link will take you into the App Store.