#service design tools

[studio150poster]

Service Design Tools TH / 2015

[lccservicedesignworkshop-blog]

An Introduction to Service Design and a selection of Service Design Tools

This Design Council pdf offers a comprehensive overview of the principles of Service Design and a range of tools that will assist you with your projects.

[interests-designandart-blog]

TOOLS

http://www.servicedesigntools.org/ https://smaply.com/templates http://thisisservicedesignthinking.com/# http://frenchweb.fr/le-design-thinking-un-nouvel-avantage-competitif/122936

[compassion-scad]

Combing through an old process map to distinguish where big data solutions may be effective. Using a process map or a blueprint as a launchpad for analysis is a wonderful way of utilizing the tool. Lindsay and I took a quarter long break between making this process map for the Savannah Food Co-op and now; we have a new perspective on the business process now. Lesson: service design is about zooming in and zooming out. Zoom in on specific service encounters and out in order to view the system as a whole. Tools can be reused and repurposed!

[compassion-scad]

An open collection of communication tools used in design processes that deal with complex systems.

[seremiru-blog]

Service Design JAM

Last weekend (24th to 25th February) Service designers have been Jamming for 48 hours, and presented their creative solutions inspired by the topic "Hidden Treasure" to the world.

if you want to know more, and have a look at the project, here is the Service Design JAM's global website: http://www.globalservicejam.org/

Francesca and I have been asked to tutor and give a lecture at the events in Shanghai (her) and Wuxi (me). Here is our presentation, on visualization tools for service design.

Visualization tools for service design

View more presentations from Serena Pollastri

[kdsketchbook]

Version 2 of the Customer Journey Map through Red & White grocery store