Sketchbook @kdsketchbook - Tumblr Blog

Usability testing with nurses in Germany.

Product Research (Have yet to find someone who can stick to using one of these things - working on a solution)

Video Sketch for a Prototyping Services class - exploring how we can get people back into the physical retail setting vs. buying online.

#Service Design #Retail Experiences #Interaction Design

An Improv workshop for prototyping service experiences followed by a rapid paper prototyping workshop ^

creative approach blueprint second draft

#service blueprint

Creative Approach Service Blueprint (draft)

#Service Blueprint

Service Blueprint Sketch

#Service design #Service Blueprint

Customer Experience Blueprint sketch... this was done to "workshop" the process of creating a service blueprint before going out and really using it to document a service experience taking note of all the actors involved >> that comes next!

#service blueprint #sketch

Version 2 of the Customer Journey Map through Red & White grocery store

#Customer Journey Map #Service Design tools

blast from the past... JRock was a t-shirt business that a friend and I started back in 2005, I did this design with the intention of having it printed onto some t-shirts.

#T-shirt #graphic