#servicenow integration

[pointelsolutions]

Genesys Adapter for ServiceNow - Pointel - Contact Center Solutions and Services

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ServiceNow Integration Solution | Genesys ServiceNow Connector

Unique Features of Pointel's Genesys Adapter for ServiceNow

Pointel's Genesys ServiceNow Connector is a powerful ServiceNow integration solution that streamlines contact center operations and enhances agent productivity.

Custom Widgets – Display key customer and interaction details through configurable widgets for faster access to information.

Updatable Custom Fields – Track interaction metrics, generate reports, and customize fields to meet business requirements.

Automatic Incident Creation – Automatically create incidents from customer interactions, reducing manual work and improving response times.

REST & SOAP API Support – Connect with external applications and automate workflows using REST and SOAP web services.

Single Sign-On (SSO) – Enable secure and seamless agent authentication with SSO support.

Fully Customizable – Tailor the ServiceNow call center integration to match your organization's workflows, business processes, and user interface requirements.

[pointelsolutions]

pointelinc

Pointel specializes in improving customer experien...

[pointelsolutions]

Key Advantages of Genesys Adapter for ServiceNow Integration

Enhance call center efficiency, accuracy, and overall effectiveness with seamless ServiceNow integration

Boost employee productivity and reduce attrition with a powerful ServiceNow integrator solution

Elevate service performance and streamline operations across teams

Improve customer satisfaction with faster, more personalized interactions

Eliminate repetitive customer queries and save valuable time for both agents and customers

Automatically sync customer data, activities, insights, and next steps through robust ServiceNow integration

Unify all Genesys and ServiceNow channels—voice (inbound/outbound), email, SMS, and chat—into a single, intuitive desktop interface

In a nutshell: The Pointel Adapter acts as a smart ServiceNow integrator, simplifying contact center operations, empowering employees, enhancing customer experience, and significantly reducing operational costs per interaction.

[amberwallace]

Unlock the full potential of your ITSM platform with ServiceNow integration services from Jade Global, a ServiceNow Elite Partner.When your

ServiceNow Integration Services | ServiceNow Integration Partner

Jade Global’s ServiceNow Integration Services connects ServiceNow with your critical applications, ensuring data synchronization, workflow automation, and real-time reporting that enhance your organization’s efficiency. Unlock the full potential of your ServiceNow platform with us.

[mindtechservices]

Elevate your operational efficiency and streamline workflows with MindTech Services' ServiceNow integration solutions. ServiceNow, a leading cloud-based platform, offers a comprehensive suite of IT service management (ITSM) and enterprise service management (ESM) tools. By integrating ServiceNow with existing systems and applications, MindTech Services empowers organizations to centralize their operations, automate processes, and enhance service delivery.