Totally not kidding when we say ask us anything. 😂
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Totally not kidding when we say ask us anything. 😂
Check out our interactive feature in the Healthcare issue of HP Matter:
Sherpaa provides 24-hour access to doctors via smartphones and online tools. Co-founder Dr. Jay Parkinson, a pioneer in advancing virtual medical practices, says having more available and responsive physicians actually prevents unnecessary ER and office visits, which lowers healthcare spending.
How Do Sherpaa Doctors Practice Medicine?
“Sherpaa’s full-time doctors who work exclusively for us have a very efficient, and innovative, way of solving medical problems. 98% of the time, our doctors communicate with employees via our web or smartphone app. The other 2% is over the phone, for urgent issues.”
Via Jay Parkinson
Our CRM is getting sassy with their app updates.
[Sherpaa’s] moving medicine into an electronic age, where most doctors don’t email with their patients, like who doesn’t email? That’s the days of dinosaurs.
Dr. idasantana, in my favorite quote from our CNBC piece. I love her.
Jay Parkinson Reddit AMA
Dr. Jay Parkinson, founder and CEO of Sherpaa did an AMA today on Reddit, hot off the heels of another healthcare innovator, Dr. Zubin Damania aka ZDoggMD.
Here are some of the highlights:
On Wearables:
Wearables are nonsense. We already have our phones on us. Why would we need another device?
Wearables engage the already healthy data geeks and there are about 20,000 of them in all the world. Such a small niche, not enough to build an entire company out of them.
Also, better health isn't about technology. It's about desire. Something happens to someone that convinces them they have a problem with their health, and they look for tools to help them fix their problems. Technology is one option for a tool. But...say there was this huge influx of companies trying to design a better hammer, do you think the world would go searching for more pictures to hang?
On consumer health technologies such as a Scanadu
Anything that helps doctors diagnose better is good in my book. But doctors only get paid for office visits and procedures, not for analyzing reams of data from devices. You still need a doctor the majority of the time to act on this data. Don't get sidetracked by the real problems of healthcare— how it's delivered and how much money the healthcare system makes off the last 6 months of your life.
On why Sherpaa focused on companies vs individual
Companies are getting hit very hard with health insurance premiums doubling every 7 and a half years. They're also seeing that their employees have serious difficulty accessing doctors. Employees also tend to choose to access the healthcare system in ineffective, expensive ways (ERs, etc.). So, companies have a vested interest in taking care of their employees and they also think of their employees' health over the long term. People only care about the economics of their health when they need healthcare and directly afterward when they start receiving bills. It's very rare for individuals to think like a company when it comes to the longterm, financial sustainability of their own personal healthcare. Hence, why we chose to focus on companies rather than employees.
On being a medical founder
First, nobody is going to buy a crappy product or service. So you have to build a wonderful product/service first and understand when it's great enough to unleash to users. Then, that service isn't going to sell itself. But, the builders have to be the sellers to understand market fit and the service's challenges. But, then you have to time it just right so that you can admit to yourself that you've done your job as a founding partner by building a beautiful service, initially selling it, and then finding the right sales leader to take what you've done and professionally sell it. Bringing in the right sales team at the right time is quite possibly the most important decision you'll make in a company.
On incentivizing physicians
I think any country that salaries their doctors are doing things right. They took the profit motive off the table. But, every country I know still thinks that healthcare should still be delivered within the confines of an exam room booked for a certain time. That's what's broken all over the world— the process of healthcare delivery. You can say that Norway is pushing boundaries. But that is a country of ~3M people, nowhere near the size and complexity of the US. So...it's very difficult to compare.
On culture and health
I'm excited about the fact that our culture is just now beginning to have the health conversation. When I was a kid, there was no Whole Foods. It was McDonald's and microwave pizzas. I think our culture is starting to say that this processed food is bad for you and businesses are creating products that are often times better. But, it took 50 years for the conversation around smoking to reduce the smoking rate from 50% to now 11% (at least in NYC). So...patience, time, and a persistent conversation in our culture will make us a healthier country.
On medical education (and his TEDx talk)
I wish medical education was less hierarchical and militaristic. I wish it was more creative like a Montessori school.
My advice to med students is never be afraid to be different, always challenge the status quo, and have a creative outlet.
On the role of primary care
It's just so hard to communicate with a doctor when you need it! There's a 25 day wait to see a primary care doctor in NYC. Our goal is to get back to you within minutes. And once we start working with you to solve your problem, 70% of the time we don't have to send you to see someone in person. It fundamentally changes how healthcare is delivered. And when we solve 70% of problems without sending you into the healthcare system, ~70% of a company's claims simply disappear. And this saves companies money. That's what they want— to save money and give their employees access to doctors.
On Telemedicine and the use of Webcams
I don't think people will ever use webcams in a significant way in healthcare. Healthcare is always at least 15 years, probably more, behind the times. I can't think of one lovely consumer experience that involves webcams. People hate video chatting with strangers.
Video with strangers is only used in porn. If they were a good and wanted form of communication, don’t you think other industries would have adopted them long ago? It’s true, you can Facetime with Apple customer service, but that’s just weird. I don’t want to see what those people look like. This stuff is only found in healthcare because there’s a small amount of people innovating within healthcare and they’ve all jumped on the bandwagon.
Note: Emphasis mine
I'm Hiring a Corporate Accounts Director at Sherpaa!
Sherpaa is seeking an exceptional Corporate Accounts Director to play a key role in growing the company's New York business. The ideal candidate is an enthusiastic and outgoing self-starter who is proactive in driving revenue and building a client base while thriving in an entrepreneurial, fast paced environment.
Sherpaa is a B-to-B healthcare analytics and logistics company that analyzes how your company uses healthcare and optimizes your company’s healthcare dollars. We give employees access to our 24/7 concierge doctors who solve 70% of medical problems without referring into the healthcare system. Fewer claims = fewer costs. Watch our video here.
Here's a link to the full JD on LinkedIn.
Cotton Candy from sherpaa
2/4/14