#skillpath

[ashmai]

Stoked for this Conference for Women #skyslope #skyrise #skillpath #womenintech #womeninbusiness #bosslady #werk #fresno (at Fresno, California)

[fmessinaonline]

Serve Me Better, Please!: General Concepts Part 3

Remembering to manage your clients’ expectations is something that will greatly help you become a great Service provider. A SkillPath seminar I once attended called it: “Under-promise, Over-Deliver”. Promise clients less than you know you can do, and deliver more than they expected. Those more “geek-inclined” then I would refer to Scotty in StarTrek and how he always padded his estimates... This is where many people fail.  They promise too much, and then the client is let down, leading to arguments and dissatisfaction. Tell the client the order will be in next Thursday (when you know it should be in Wednesday), then call him/her on Wednesday to advise the order is already in...