Servicenow Online Training in USA | UK | Canada & India
SV Soft Solutions is professional IT Training center which emphasize on hands on experience with real time scenarios.
Course Curriculum:
· Introduction to Service Now
o What is Service Now
o Why and who can use Service Now
o Concept of cloud computing in Service Now
o Introduction to ITIL foundation
o Navigation and users
o Helpful portals, releases
· Customize Homepage
o Creating Gauges
o Define CSS properties, UI Properties
o Change visibility of Homepage and banner
· Tables, Form, Dictionary
o Creating Application, module
o Creating table
o Personalizing form and table layout
o Creating Section
o View
o Dictionary entries
o Dictionary overrides
o Reference qualifiers
o Related lists
· Update sets Creation
o Creating an update set
o Merge update set
o Retrieve Update set in another instance
· Creating workflow
o Workflow editor and workflow scripts
o Workflow activities and workflow context
o Workflow stages, transitions
· Service catalog management
o Use of service catalog, back end execution
o Creating catalog item, record producer, order guide
o Create RITM and catalog task
o Attaching workflow to catalog items
· Importing data in Service Now
o Data sources
o XML import
o Transform maps
o Scheduled data import
o Import sets
o Transform scripts
o Data load automation
· User Administration
o Creating groups
o Users and Departments
o Concept of delegation
o Customizing user profile
o Roles & group membership
o Fetch detail of logged in user
· Email Notification
o Defining a Template
o Define notification
o Email logs
o Introduction to SMTP and POP mail servers
o Trigger email on event
· Create SLA &Schedule
o SLA Definitions
o SLA Properties
o Attach SLA to tasks
o Create schedule and child schedule
· Scheduled Jobs
o Introduction to scheduled jobs
o Scheduled Job log
o Scheduled reports
· Access Control List
o Create Read, Write and Create ACL on table and field level
o Debug ACLS
o Write ACL Scripts
o Concept of privileged system admin
· Content Management (CMS)
o Creating site, page
o Dynamic content block
o Define Header, theme, style sheet
o Creating UI page, UI macros
· Introduction to Web service
o Introduction to web services
o SOAP Messages
· Debugging
o Personalize users
o Debugging Business Rule
o Debugging ACL
o Background scripts
Key Features:
Certified & Industry Experts Trainers Small Batches (1to5)
Various Training Delivery Models Flexible Timings 24/7 Support
Real Time Use Cases Customize Course Hands On Experience Job Support Placement Assistance
About SV Soft Solutions:
SV Soft Solutions is global provider of high quality online training provider for professional IT Courses.
Contact Details: Phone: : Mr.Shrinivas : India: +91-9642373173, USA: : +1-845-915-8712 email: [email protected] website: http://www.svsoftsolutions.com
url: http://svsoftsolutions.com/courses_servicenow.html
