When one of your safes locking mechanisms fails and you have to fix it. Luckily it broke when it was open. I am not impressed with the workmanship of this freaking Champion Safe. I've had it 3 years, 4 months out of warranty, and the locking mechanism fails. I attempted to contact them 3 times through their support portal over 10 days, they never got back to me. I called, waited on hold for 10 minutes before the line went dead. I called back I talked to one person who sent me to another where I waited for 20 minutes to be told just replace the battery. I had already done that. He said well the locking mechanism might be bad but he doubted it. I asked if I could just by a new locking mechanism and replace it, he was like "I guess". From that point forward he became super supportive and telling me how to change out the old lock for the new one, how to keep the drop lock from being triggered. Great information. 30% of that information was wrong. I get the new lock and try to install it and the plate they sent doesn't marry up, the hole for the drop plate is 1/8" to low, and the plate from the old one is way way off. So I get to fix what the maker did not get right the first time, so I can lock up my firearms again. Why is workmanship of so many big ticket items so freaking shitty? I would bet is has a lot to do with schools pushing liberal arts over skilled training. We end up getting people who don't want to build things, or fix things so they half ass it and you get this shotty work. It's fixed now, that is the important this at this point.