#support stories

[lmcstudionews]

100 GB Database Converted Using 8-Core Computing System

100 GB Database Converted Using 8-Core Computing System

I needed to convert the format of a very large file, and no commercial services in the area were able to do it.

I tried on my own reasonably high-end computer, but had no luck – even if my system didn’t crash, which it did, the job might have taken weeks to complete.

Greg Johnson of the DWLLC and LMC used a state of the art system and was able to get the job done in just a few days.

Many thanks…

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[lmcstudionews]

In Praise of Excellent Service

In Praise of Excellent Service

We’re grateful for the following feedback received this week from Professor Philip Lutgendorf:

I always receive excellent service from the staff of the Language Media Center, especially in all aspects of technical support.

In recent months, Brianna Janssen Sánchezprovided invaluable assistance (sometimes, at night, from her home) with ICON support for a large, General Education lecture class I…

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[lmcstudionews]

Critical Data Recovered

At the start of the Fall 2014 semester, I had the opportunity to work with Steve Warren in the Department of History as he was developing some exceptional multimedia presentations in the process of ‘flipping’ his course. This would allow students to listen to lectures according to their own schedules and at their own pace, with the ability to easily review materials at any time.

  I visited his…

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[ahalyaa]

User: I have an issue with an order

Me: It's probably because you copied an old one

Me: If you created a new one from scratch it would be fine

User: But the order I have now has problems

User: Although it's probably because it was copied

User: We created another one from scratch

User: And it worked fine

User: I don't need your help anymore

Me: *seething silent rage*

Me: Thank you, have a nice day

[ahalyaa]

Friend new at the work: FUCK

Friend: WHY DOES SHE NOT UNDERSTAND

Friend: She should know this already twice over and by heart

Friend: *breakdown*

Me: Welcome to the glorious world of client interaction.

[ahalyaa]

Another glorious case

Client: There is a bug in the system.

Client: I can't see the details of a product.

Me: I think the product setup is the issue.

Client: No, we have other products set up like that, and they work fine.

Me: All right.

Me: Give me an example so that I can check what's different.

Client: ...

Client: They don't work.

Client: I'll change the setup.

[ahalyaa]

My favourite kinds of cases:

Client: How can I...

Me: You can't.