Unelegant Universe
06/12/2024
Transportation Accessibility Analysis for Unelegant Universe
A Google search leading to an “I Love New York” type web site revealed that visiting restaurants in Hell’s Kitchen was one of the site’s most recommended attractions in New York City for people who are wheelchair users. As part of my study of the role of transportation and innovative technology in facilitating access for people with disabilities, I conducted a wheelchair experiment to test that out. I started at the Hampton Inn on 337 West 39th Street in the Garment District. Level one transportation is the motorized chair, which had little problem leaving the hotel through the automatic door openers, although the second/outer door was a little quick on the close.
Once on the sidewalk, there were level two transportation options. In New York City that could be cab, bus, personal auto, subway, private van service, etc. For people not using wheelchairs there are biking, scooter, and rickshaw options that obviously weren’t a good choice; Uber and other private rides are not often accessible. A personal auto is also not recommended in Manhattan for nearly anyone due to congestion and parking costs. The subway does not serve Hell’s Kitchen from that direction (and many subway stations remain inaccessible to wheelchair users, so that would need scouted out in advance even if it were an option). The cost for a private van was prohibitive compared to bus or cab fare, so ultimately the realistic choices were walking (i.e., moving by chair), cab, or bus.
The New York Times reported that the wait time for an accessible cab had been reduced from 34 minutes to 13 minutes, but my calls to cab services and talks to locals suggested that it still would be at least a 30-minute wait, and probably longer. That left bus and just walking (chairing). A quick look at the bus routes showed that there would be two quick changes of routes, and a couple of blocks jaunt to a bus stop. It seemed since it was a sunny day that maybe a relaxing walk (chair ride) would just be the best option. (Sidenote: MTA claims that 100% of their buses are accessible; of the 13 I saw on our journey all had accessibility equipment; there was no way to check that all were working…) Since the restaurant area of Hell’s Kitchen was in theory less than ten blocks away, I decided to just go on my own.
I turned to the right and immediately encountered a construction enclosure over the sidewalk, but unlike others I would soon pass through, this one was wide enough that someone using a chair could pass by someone walking by in the opposite direction. I reached the corner of 39th and Ninth Avenue and turned right. So far, so good. People, for some unnatural reason, seemed to want to steer clear of me, although personally I am starting to notice bad, uneven stretches of sidewalk that ultimately are a wear and tear on me, and on the chair, too. I continued up Ninth past the bus garage and ultimately up to 42nd Street. I couldn’t help but notice that a lot of the charming stores or small cafes had an eight inch or so threshold to get into the door.
I crossed over Ninth, trying to ignore a couple of delivery bikes clearly violating traffic patterns, and headed toward 10th Avenue on 42nd Street. For the first time, I encountered sidewalk construction coverings that only had room for my chair and not so much for another person to pass. This caused some awkwardness for others but not so much for me as I know I am entitled to the right of way. Turning right onto Tenth Avenue and entering Hell’s Kitchen proper, then heading NE I encounter my first missing curb cut. Why here? I wondered. But it wasn’t long before a city repair crew blocked another intersection which did have a curb cut; but one not available to me!
About 46th Street (I don’t want to be too specific and give away anyone’s real business) we reached the restaurant we had scoped out online in advance, and it turned out that they, too, had a significant threshold. The woman at the entrance offered first to have us sit outside in a sidewalk seating area (which I definitely didn’t want to do), and then seemed to toy with the idea of her brother helping me and the chair in, but I could tell she knew she shouldn’t do that and I ultimately acquiesced to sitting outside.
The space was cramped. The woman helpfully scooted one table to the side, but from my perspective that was ad hoc and kept someone else from sitting outside who might have wanted to. None-the-less, the food was as good as advertised and it was a delightful meal. The people there were genuinely kind, attentive, and fun to talk to.
Leaving the restaurant, we decided to cut back over on 46th Street to head back to the hotel, making essentially a big square pattern. Within the first two blocks, a sidewalk was fully closed for a stretch and I had to backtrack and recross to the other side; there were also more stretches of buckled and rough sidewalk; there were more narrow construction sidewalk coverings; and there were people who sometimes put on the expression that I was the problem slowing them down.
By the time we returned to the hotel, I was thoroughly exhausted, physically and mentally. To say that restaurants in Hell’s Kitchen are an ideal attraction for people with disabilities including wheelchair users seems a bit problematic…
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Postscript. I don’t normally use a wheelchair, but I conducted this experience on foot trying to imagine what it would actually be like. Since transportation has been a major battleground over disability rights, and an incredible emerging technology over the last two-hundred years, transportation is one of the “innovation lens” through which I am trying gauge the impact of Artificial Intelligence on people with disabilities. The moral of this short, mostly “true” story is: “Will the reality match the promise?” and “When has a new technology ever seriously changed people’s views about disability?”
My coming book on this is entitled: The Unelegant Universe, and I can be reached at [email protected] if you have thoughts to share or would agree to be interviewed for the project.













