Mar 18, 2015
Today I spent 45 minutes on hold with Crestron Tech Support, after which my call was dropped. Nice.
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Today I spent 45 minutes on hold with Crestron Tech Support, after which my call was dropped. Nice.
School was wrong
According to HP printer support, Murfreesboro is a state in the USA.
..lol. Finally got an email back from that tech support guy. On the morning of the beta. Saying he still didn't have an update for me.
Well, luckily for me the beta client finally cooperated.
(My son has picked up the phone. On the line is a scammer claiming to be from ‘windows tech support’. He is trying to convince him his computer has a virus.)
Son: “Hello?” *pause* “Yes, this is he.” *pause* “No you’re not.” *pause* “No dumb-a***, that doesn’t exist.” *pause* “You can assure me all you want, you’re not getting access to my computer.” *pause* “No there aren’t, I regularly scan my computer with legitimate software to remove what few viruses get through the firewall.” *pause* “Oh really, one of our other computers? One of the Macs, so well known for being fixed by Windows tech support? I bet your parents are real f***ing proud of you, knowing you make a living trying to steal other people’s money.” *pause* “No call for it? Are you kidding me? There’s no call for you phoning me up trying to steal my money, so I’ll guilt trip you as much as I please.” *pause* “Yes, I know that will show lots of errors, that’s what it always does. I’d be more worried if it didn’t show any errors.” *pause* “I don’t understand why you haven’t hung up yet; you must realise you’re not getting any money out of me… unless you’re not actually allowed to hang up, in which case it’s story time!”
(My son walks into the dining room where my husband and I are sitting, grabs the first book he sees, and flips it open.)
Son: “Ah, J.R.R Tolkien’s The Hobbit, or There and Back Again. Yes, I think we can skip the opening notes. ‘In a hole in the ground there lived a hobbit. Not a nasty, dirt’—aww, he hung up.”
(As a result of that exchange, we started keeping a small stack of books next to the telephone to read from when scammers or telemarketers call, to see how long it takes them to hang up!)
Tech Support Fail
If I have a problem on one account, and that problem happens on all browsers on 2 different computers - there might be something wrong with my set up. BUT if I don't have the problem on any other accounts, on any computers, and on all browsers, then the issue is with just the ONE account. So don't tell me that my extensions, computer, or browsers are causing it. This is your problem Tumblr. FIX IT! Edit: AND DON'T TELL ME TO CLEAR MY CACHE AND COOKIES. I DID THAT BEFORE I BOTHERED TO CONTACT YOU.
Troubleshooting like the pros
Is the electronic product you support locking up when a major feature is enabled? Disable that feature. Problem solved!